-
All replies
-
Helpful answers
-
Sep 14, 2016 7:52 PM in response to leahbeeeby Carolyn Samit,Try a force restart...
Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
If that doesn't help, charge the battery to at least 50% then try a restart.
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.