Fl0w27
Level 1 (4 points)
iPhone

Q: Locked iPhone

So i just got a new 6s from my provider today.

 

I hinder a few problems, first i use a family relative backup then require his password to reset, that's all sorted now.

 

Then once it's reset i start it from a new phone, i enter in my itunes login then i leave it connected to my PC. I come back and now it ask for an passcode. My phone is now blocked for 15mins. i did not set a passcode.

 

Does it require my family relative passcode?

Posted on Sep 14, 2016 9:53 PM

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Fl0w27

Q: Locked iPhone

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  • by sberman,

    sberman sberman Sep 14, 2016 9:57 PM in response to Fl0w27
    Level 8 (39,758 points)
    Sep 14, 2016 9:57 PM in response to Fl0w27

    Fl0w27 wrote:

     

    first i use a family relative backup then require his password to reset,

    This was a huge mistake.  Hopefully you now realize this.

     

    You will likely have to get that relative's passcode.  Once you finish this, do Settings > General > Reset > Erase All Content and Settings so you can start the whole process over and make this your iPhone.

  • by Fl0w27,

    Fl0w27 Fl0w27 Sep 14, 2016 10:19 PM in response to sberman
    Level 1 (4 points)
    iPhone
    Sep 14, 2016 10:19 PM in response to sberman

    But i already reset the phone..

     

    Why would i still have his info

  • by sberman,

    sberman sberman Sep 14, 2016 10:28 PM in response to Fl0w27
    Level 8 (39,758 points)
    Sep 14, 2016 10:28 PM in response to Fl0w27

    You are being asked for a passcode on an otherwise brand new device.  What other passcode could it be other than your relative's passcode?  Have him enter it or learn it and enter it yourself.

     

    Then reset the device as new, as it clearly is not set up as a new device now.  If it were a new device, it would not ask you to enter a passcode.  (It may well ask you to set a passcode once it's set up as new.)

  • by Fl0w27,

    Fl0w27 Fl0w27 Sep 15, 2016 12:45 AM in response to sberman
    Level 1 (4 points)
    iPhone
    Sep 15, 2016 12:45 AM in response to sberman

    It was a new device, so i just rebooted it in itunes and did a full reset.

  • by sberman,

    sberman sberman Sep 15, 2016 12:50 AM in response to Fl0w27
    Level 8 (39,758 points)
    Sep 15, 2016 12:50 AM in response to Fl0w27

    Is it still asking for a passcode (that you did not set)?

     

    If not, it sounds like your issue is solved.

     

    If it is still requiring a passcode, then you would need it from your relative.