jwannn
Level 1
(8 points)
Q: I restarted my iPhone and it won't turn back on
help please. I have tried plugging it on my computer but it won't even appear, I tried hard reset and nothing worked. Is my iPhone going to be off like this forever ? What should I do?
iPhone 5s, iOS 9.3
LucoBrasi
Level 4
(1,058 points)
Press the Sleep/Wake and Home buttons and hold them for at least 10 seconds.
If this does not help, take a look these Apple Support articles:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.
More info here: https://support.apple.com/en-us/HT201263
If these steps don't work, contact Apple and ask for help.
