javajunkie

Q: iMessage animations not being received

My iPhone 6 is running iOS 10. My friend has an iPhone 6S+ running iOS 10. We were trying out all the animations in iMessage, but she cannot see any of the animation effects that I send, but I can see all the animation effects she sends. When talking to her sister, who also has a 6S+, she can see animation effects sent by her sister. Is there some compatibility issue with animations between iPhone 6 and 6S or 6S+?

iPhone 6, iOS 10

Posted on Sep 15, 2016 6:44 AM

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Q: iMessage animations not being received

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  • by Allen A,

    Allen A Allen A Sep 15, 2016 7:23 PM in response to javajunkie
    Community Specialists
    Sep 15, 2016 7:23 PM in response to javajunkie

    Hi javajunkie!

     

    I see that you have some concerns about compatibility where the new iMessage animation effects are concerned.  I can appreciate wanting to use the new animation effects, so I'm happy to shed some light on this.  There is no compatibility issue where the different versions of the iPhone are concerned, as long as both devices are running iOS 10.  Another requirement is that you are sending and receiving iMessages and not SMS/text messages.  If the "Reduce Motion" setting is enabled in Settings > General > Accessibility, some animations will not display.  If your messages are meeting those requirements, please let us know here so that we can assist further.

     

    Thanks for using Apple Support Communities.


    Cheers!

  • by javajunkie,

    javajunkie javajunkie Sep 16, 2016 5:51 AM in response to Allen A
    Level 1 (45 points)
    iPhone
    Sep 16, 2016 5:51 AM in response to Allen A

    Like magic this problem has resolved itself automatically. Perhaps a behind the scenes fix...