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Q: Supervised Mode fails with error in Apple Configurator

Hello,

 

We are trying to use Apple Configurator 2 to setup an iPhone 5s in "supervised mode".  When selecting "prepare" and following the steps, the process fails with this error message:

 

[NSMachErrorDomain – 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]

 

This happens just after Step 3/5, installing iOS.  The phone is wiped out but is NEVER put in supervised mode, Apple Configurator lists the device under the "unsupervised" section.  Any ideas?????

iPhone 5s, iOS 9.2.1

Posted on Mar 22, 2016 2:34 PM

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Q: Supervised Mode fails with error in Apple Configurator

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