xorpgs

Q: ios10

Got an iPhone SE with ios10.

 

The new messages app doesn't display the stickers for pre owned apps, just the stickers from any new downloads.

 

Tried:

rebooting the phone

rebooting the app

disabling and re-enabling imessage in settings

Disabled and re-enabled them on the Manage tab of the stickers app

 

all to no avail. It simply display a single icon for the app where all the stickers are meant to be for that app. I've got 5 apps which say they have stickers and none of them work.

 

Any suggestions??

Posted on Sep 14, 2016 9:50 AM

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Q: ios10

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  • Helpful answers

  • by joe_7399,Solvedanswer

    joe_7399 joe_7399 Sep 15, 2016 8:14 AM in response to xorpgs
    Community Specialists
    Sep 15, 2016 8:14 AM in response to xorpgs
    Hi xorpgs,

    I understand that your Stickers app is not showing stickers in any of your pre owned apps. Great way of trying to troubleshoot the issue on your own. Since it still is not working as expected, try uninstalling then re installing the Stickers app and try once more. 

    Add something from an app to your iMessage


    To use an app with Messages:

    1. Open Messages, tap , and enter a contact or tap on an existing conversation.
    2. Tap  , then tap . 
    3. Tap  in the lower-left corner to open the app drawer.
    4. Tap the app to open it. 
    5. If you want to add stickers, drag the stickers to the message bubble. The stickers will automatically send once they're added to the message. 
    6. If you want to use an app in your message, open it or tap the content you want to add to your message. Then tap  to send.
    7. Get a message with an iMessage app that you don't have? Just tap the blue name below the app to download it.

     


    Use iMessage apps on your iPhone, iPad, and iPod touch 


    These tips should have you adding stickers in no time at all! Thanks for using Apple Support Communities to post your question. Have a nice day.
  • by xorpgs,

    xorpgs xorpgs Sep 15, 2016 8:46 AM in response to joe_7399
    Level 1 (5 points)
    iPhone
    Sep 15, 2016 8:46 AM in response to joe_7399

    That's the one! Should've thought of that. Many thanks