rainonvenus

Q: itune purchases gone

I have an old Apple Macbook 2009. All my purchased itunes music is on there. Seeing it was too old to update the latest iTunes, i bought a new Macbook Air. Since buying this new laptop, my whole inbox in Mail is gone on the Cloud as well as my Purchase history on iTunes is gone. I still have all of this stuff on my old laptop however. It is very frustrating that iTunes doesnt have my history of purchases. How do i recover this???

MacBook Air, iOS 10

Posted on Sep 15, 2016 8:31 AM

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Q: itune purchases gone

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  • by Limnos,

    Limnos Limnos Sep 15, 2016 8:46 AM in response to rainonvenus
    Level 9 (53,996 points)
    Mac OS X
    Sep 15, 2016 8:46 AM in response to rainonvenus

    Did you sign into the various services using the exact same AppleID as before? Apple store reps can be somewhat lax at the time of selling new equipment in determining if you already have an Apple ID but it is absolutely critical you only use a single AppleID.