surajrai
Level 1 (9 points)
iCloud

Q: 5 days without ability to receive any iCloud email

Hi,

 

It has been 5 days since I have been unable to receive any iCloud email. Problem is in the back-end.  Have escalated to Apple Support and they say they have engineers looking into it.  I can send emails but not receive any of them.  My gut feel is some sort of file corruption of my mailbox server-side.

 

Has anyone seen anything like this?  I am amazed that in 2016 it takes 5 days and counting to resolve email issues.

 

Thanks

iMac with Retina 5K display, iOS 9.3.5

Posted on Sep 8, 2016 7:55 AM

by surajrai,Solvedanswer
surajrai surajrai
Level 1 (9 points)
iCloud
A:

Finally solved after 2 weeks.  New emails are coming now however all emails that was sent to me in the last 2 weeks were unrecoverable. 

 

The support person mentioned this could have been potentially due to changing my Apple ID recently.  I had made made my default ID to be @icloud.com from the @mac.com that I have had for many years.

Posted on Sep 17, 2016 8:59 PM

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surajrai

Q: 5 days without ability to receive any iCloud email

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  • Helpful answers

  • by zinacef,Helpful

    zinacef zinacef Sep 10, 2016 9:28 AM in response to surajrai
    Level 4 (3,958 points)
    Applications
    Sep 10, 2016 9:28 AM in response to surajrai

    I haven't had any such problems as you describe, but my only suggestion would be to hold tight.  Do you have another third party email you can use in the meantime?

  • by surajrai,

    surajrai surajrai Sep 9, 2016 6:16 AM in response to zinacef
    Level 1 (9 points)
    iCloud
    Sep 9, 2016 6:16 AM in response to zinacef

    Thank you. Yes I do have another email service but problem is changing registrations all over the place to replace my iCloud email to a new one is a major pain.

     

    At this point still waiting.  They say engineering still looking into it.  Day 6 now.

  • by surajrai,

    surajrai surajrai Sep 10, 2016 9:33 AM in response to surajrai
    Level 1 (9 points)
    iCloud
    Sep 10, 2016 9:33 AM in response to surajrai

    Over a week now and still no email.  Given weekend presumably engineers are off so expecting a few more days of not receiving any emails.

     

    Definitely lessons learnt around relying on iCloud for critical email.

  • by zinacef,

    zinacef zinacef Sep 10, 2016 11:28 AM in response to surajrai
    Level 4 (3,958 points)
    Applications
    Sep 10, 2016 11:28 AM in response to surajrai

    If it's over a week a now, I'd say, give them another call to inquire what's going on.  And, they will be there even though it's the weekend.

  • by surajrai,

    surajrai surajrai Sep 15, 2016 9:54 AM in response to zinacef
    Level 1 (9 points)
    iCloud
    Sep 15, 2016 9:54 AM in response to zinacef

    Almost 2 weeks now.  Still no mail.  This is really a joke ....

  • by surajrai,Solvedanswer

    surajrai surajrai Sep 17, 2016 8:59 PM in response to surajrai
    Level 1 (9 points)
    iCloud
    Sep 17, 2016 8:59 PM in response to surajrai

    Finally solved after 2 weeks.  New emails are coming now however all emails that was sent to me in the last 2 weeks were unrecoverable. 

     

    The support person mentioned this could have been potentially due to changing my Apple ID recently.  I had made made my default ID to be @icloud.com from the @mac.com that I have had for many years.