apick4
Level 1 (4 points)
Windows Software

Q: iOS 10 Problem

Error message -39 trying to update to iOS 10? What can I do to get my phone to update and not lose everything?

iPhone 6s, iOS 10

Posted on Sep 13, 2016 1:50 PM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (122,002 points)
Apple Music
A:

Hi,

 

Try this support article > If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

 

This is why it's so important to backup your data prior to updating as suggested by Apple here >  Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Posted on Sep 13, 2016 2:07 PM

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