Q: iCloud Drive on iOS 9 syncing folders partially.
My files and folders are partially syncing on my iPhone 6+ (iOS 9.0.1). This was the case for iOS 9.0 as well.
I have about 20 folders that I store on iCloud Drive on my iMac and MacBook Pro. Everything sync perfectly between them and iCloud.com.
I also have the 5 default Apple folders for Keynote, Numbers, Pages, Preview and TextEdit.
Total 25 folders.
The 20 folders are not syncing on my iOS device.
When I go to Settings --> iCloud --> Storage --> Manage Storage --> Other Documents: All documents and data are encrypted and I cannot see what is what.
On my MacBook Pro and iMac, File Vault is set to OFF. It was on at one point in time, and then I turned it off. I would assume File Vault will decrypt files when it is set back to off (despite taking hours and hours).
I tried setting up my phone as a new iPhone then reinstalling my backup.
I also tried setting up my Phone as a new phone and then simply signing in to iCloud.
I spent 2 hours at the Genius Bar with no success.
I spent 45 minutes with Apple Support over the phone with a Senior Tech Advisor who is bringing this up to Engineering.
Why won't my files sync on iCloud Drive for my iPhone 6+? Too much time for such a trivial feature that Google, Dropbox and Microsoft have already figured out lightyears ago.
Chris
iPhone 6 Plus, iOS 9.0.1
Posted on Sep 27, 2015 8:05 AM
Hey everyone involved in this thread!
Hopefully your issue is fixed by now; mine was fixed yesterday... after over 8 hours of Apple Support, I finally fixed the issue, on my own, in a very simple way:
- Backup all your iCloud Drive files on your hard drive or an external hard drive. Yah this is the part I wanted to avoid - I had over 120GBs of files... alas, if you want things fixed, you have to bite the bullet.
- Sign out of iCloud from all your Mac and iOS devices.
- Delete ALL files in your iCloud Drive via iCloud.com.
- If you get an error that says all files cannot be deleted, try syncing an iOS device (worked for me) to your iCloud account and then delete those "un-deletable" files via your iOS device.
- Once you confirmed your iCloud Drive is indeed empty, upload a test file into your iCloud.com web app.
- Sign into one of your devices (iOS or Mac). Make sure the file you uploaded via iCloud.com has properly synced via the Finder app (should be almost instantaneous). Now sign into all your Mac and iOS devices and verify that the same file is properly syncing across all devices.
- [Optional] To thoroughly test the sync, upload a file to iCloud Drive via the Finder app one Mac device and ensure they are syncing on iCloud.com as well as across all Mac and iOS devices. Repeat this step for any Mac device you might have and make sure everything syncs properly.
- This step is the most important: slowly regain trust in Apple's software design and app ecosystem.
Personally, i use Google Drive to store all my files which I don't use on the go. I have the same feeling about iCloud Drive and Apple Music - loyalty to Apple's ecosystem, while acknowledging its current flaws.
Hope this works, good luck. if I missed anything or if you notice any inconsistency from my post, let me know.
Chris
Posted on Nov 7, 2015 2:47 PM