Q: I want to sync to my i-pod but that option is greyed out. I did the diagnostics and it does not recognize my i-pod which is ... I want to sync to my i-pod but that option is greyed out. I did the diagnostics and it does not recognize my i-pod which is plugged in. more
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Helpful answers
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Sep 15, 2016 11:45 AM in response to evab111by joe_7399,Hi there evab111,
It sounds like you are trying to sync music to your iPod nano but something isn't working. Can you try resetting your iPod with this article:
It is possible that you may need to restore it:
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
If that doesn't get it going, can you post a screenshot of what you see in iTunes when you have it connected? Thank you for using Apple Support Communities, let us know how it goes!
