Q: activation lock
I recently purchased an iPhone 5 from a person through Ebay. When I got the device I turned it on and there was a lock screen so I hooked it up to iTunes to have it erased and restored .It then asked me for apple id and password for the activation lock. I contacted the seller who has been very cooperative to remove the device from their account so I could activate it .We never met in person this was all done online. They removed the device from their account and also sent me screen shots showing that this had indeed been done. When i turn on phone however it still asks for id and password and is still activation locked. I am english and the other person is french and we have had to get our messages back and forth translated plus the fact that neither one of us ,me especially is familiar with apple and their products,icloud and the like. The seller actually asked me where to go to deactivate the account or remove iPhone from it. I read the online instructions on how to do this and sent them to the seller. But the iPhone is stilled locked even though they removed it from their list of devices . Apparently we have made a blunder somewhere and need your help in getting this straightened out and as I said I am completely new to Apple and iPhones. Here again is the exact order that we followed so that perhaps someone can point out the error and or how to correct it:
1 Received phone in mail and hooked it up to iTunes for a factory restore and update
2 After update phone is stilled lock to Apple id (activation lock)
3 In form seller through email and they remove iPhone from their account after logging into their iCloud account and removing it from list of devices.
4 get email from seller telling me the device has been removed (screen shots show this to be true)
5 Turn on iPhone but activation lock is still active and asks for id and password
6 havent contacted seller yet as I dont know what to do next
Thanks for any guideance in this matter and any help anyone can offer a newbie .
iPhone 5, iOS 9.3.5
Posted on Sep 15, 2016 1:06 AM