HT201485: If you forgot the answers to your Apple ID security questions

Learn about If you forgot the answers to your Apple ID security questions
Natalia Ciocan Chisinau

Q: Cant reset security questions, isufficient information.

My iPhone 5 just updated to iOS 10, I try to activate it with my apple id, and it says that apple id is incorrect, i forget my rescue mail and security questions answers, when I try to reset security questions it says that there is insufficient info, so how i can activate my phone, please help! 

iPhone 5, iOS 10

Posted on Sep 15, 2016 3:36 AM

Close

Q: Cant reset security questions, isufficient information.

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Sep 15, 2016 5:01 PM in response to Natalia Ciocan Chisinau
    Community Specialists
    Sep 15, 2016 5:01 PM in response to Natalia Ciocan Chisinau
    Hi Natalia Ciocan Chisinau, 

    Welcome to Apple Support Communities! 

    I see that you have just updated your iPhone 5 to iOS 10, and when you try to activate with your Apple ID, it says that the Apple ID is incorrect. And you're unsure of the rescue email address and answers to the security questions. I know it's very critical to have access to your Apple ID so you can use it for Apple services and to activate your iPhone. Let's work together and find the best resolution to this issue. 

    With Find My iPhone Activation Lock, your Apple ID and password is required before you can reactivate and use your iPhone. Please see the following resource:
    Find My iPhone Activation Lock

    If you need to contact Apple for assistance with accessing your Apple ID, the following article will help:

    Contact Apple for help with Apple ID account security

    Best Regards.