Cacsh

Q: unable to activate touch id on this ipad ios 10

Hi

I did update my iPad Air 2 day before and since then my iPad slow down, battery going down faster and worst of all I am getting this warning on screen, (unable to activate touch id on this ipad) try to reset and and add new finger print but it doesn't work at all. this is 2 years old product and fail this bad with new iOS n slow down.

Apple says this is best iOS, to me worst iOS so far..

any idea anyone?

iPad Air, iOS 10

Posted on Sep 15, 2016 3:58 AM

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Q: unable to activate touch id on this ipad ios 10

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  • by sterling r,

    sterling r sterling r Sep 15, 2016 5:09 PM in response to Cacsh
    Community Specialists
    Sep 15, 2016 5:09 PM in response to Cacsh

    Hi Cacsh,

     

    I see that you're posting today because you're experiencing an issue getting Touch ID set up on your iPad Air 2. I also see that you're having some issues related to slow performance and your battery is draining more quickly than you'd expect. I'd like to help with these issues.

     

    To address the issue you're having with Touch ID, I'd recommend following the steps listed here:

     

    1. Make sure that you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    Use Touch ID on iPhone and iPad - Apple Support

     

    Regarding the slow performance issue you mentioned; have you noticed this happening with any specific applications? I'd like to gain a greater understanding of this issue before providing any specific recommendations. To address your concern about battery life, take a look at this document for information on how to monitor your battery usage:

    About the battery usage on your iPhone, iPad, and iPod touch - Apple Support

     

    For tips on maximizing your battery performance, take at look at this resource:

    Batteries - Maximizing Performance - Apple

     

     

    Cheers.