mduff1019

Q: Airport Extreme network loss

My Airport Extreme looses the wifi connection from the SP modem about once a day.  if i reboot it, then the wifi network is reestablished but in about 24 hours is drops again until i repeat the procedure.  Any suggestions?

Posted on Sep 15, 2016 7:20 PM

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Q: Airport Extreme network loss

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  • by Loner T,

    Loner T Loner T Sep 15, 2016 7:22 PM in response to mduff1019
    Level 7 (23,920 points)
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    Sep 15, 2016 7:22 PM in response to mduff1019

    Does it happen at specific times of day?

  • by mduff1019,

    mduff1019 mduff1019 Sep 15, 2016 7:45 PM in response to Loner T
    Level 1 (8 points)
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    Sep 15, 2016 7:45 PM in response to Loner T

    No.  different time for every event.

  • by Loner T,

    Loner T Loner T Sep 15, 2016 7:52 PM in response to mduff1019
    Level 7 (23,920 points)
    Safari
    Sep 15, 2016 7:52 PM in response to mduff1019

    Is this the newer vertical Airport Extreme, or the older flat one?

  • by mduff1019,

    mduff1019 mduff1019 Sep 15, 2016 7:55 PM in response to Loner T
    Level 1 (8 points)
    Wireless
    Sep 15, 2016 7:55 PM in response to Loner T

    Thanks for your help with this.  I am grateful.  it is the newer vertical AE.

    More background:  Internet service is lost, the light stays green, end devises show strong wifi signal, but no internet service is present.  I do a hard reboot, (unplug it for 60 seconds) and it restarts with full service.  That condition lasts for a while, about 24 hours, maybe less.  Then it drops again with same conditions.

  • by Loner T,

    Loner T Loner T Sep 15, 2016 8:07 PM in response to mduff1019
    Level 7 (23,920 points)
    Safari
    Sep 15, 2016 8:07 PM in response to mduff1019

    Next time this happens, before you hard boot the AE, does your modem have more than one ethernet port or a management UI?

     

    You can either connect an ethernet cable to the Cable Modem (if it has multiple ethernet ports and is a router/gateway) or log-in to the UI of the modem, and check the status of the Internet connection.

     

    Does the AE get a public IP? Does it have both IPv4 and IPv6 addresses? There is also a DHCP aspect to a CPE (Customer Premises Equipment) connected behind the modem.