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Helpful answers
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Sep 15, 2016 11:05 PM in response to coffeeguy1860by Ingo2711,Did you already try the troubleshooting tips mentioned in this article?
Before you do, force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data, but it can cure some glitches. If this does not work, start with the steps from the help article.