irvenfrommeeker

Q: Setting up my mail account on my Macbook

I am a new Mac user and purchased a used MacBook with OSX El Capitan version 10.11.6 and I changed the Computer name and setup my mail and it worked fine, then I added another account and it would not work then I restarted it and now my mail account has disappeared and when I try to add a new account I enter my e-mail and password and the next screen asks what apps I want to use with this account the options are  Mail and Notes I checked both and clicked on Done and it does not continue, Please tell me what to do!!

MacBook, OS X El Capitan (10.11.6)

Posted on Sep 15, 2016 7:46 PM

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Q: Setting up my mail account on my Macbook

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  • by sberman,

    sberman sberman Sep 15, 2016 10:00 PM in response to irvenfrommeeker
    Level 8 (39,813 points)
    Sep 15, 2016 10:00 PM in response to irvenfrommeeker

    Did the previous owner complete these steps?

    What to do before selling or giving away your Mac - Apple Support

     

    Be certain you have at least performed step 5. if you have any doubts.  That way you can guarantee you are staring with a "like new" Mac - at least software-wise.

  • by irvenfrommeeker,

    irvenfrommeeker irvenfrommeeker Sep 16, 2016 7:39 AM in response to sberman
    Level 1 (9 points)
    Mac OS X
    Sep 16, 2016 7:39 AM in response to sberman

    Thank you for your reply,

    I do not think that the person that I purchased it from did this as he left the Microsoft office program on it  for me to use

    Like I said I am new to Mac and want to change from Microsoft, I want to learn as much as I can to operate it correctly and I appreciate any help you can give me, the other problem I have is when I changed the name of the computer and tried to lock the changes after restart the lock would not lock

  • by sberman,

    sberman sberman Sep 16, 2016 1:05 PM in response to irvenfrommeeker
    Level 8 (39,813 points)
    Sep 16, 2016 1:05 PM in response to irvenfrommeeker

    Many of us, including myself, have migrated to the Apple world from Windows.

     

    I strongly recommend a book:  "Switching to the Mac: The Missing Manual [El Capitan Edition, or, if and when it becomes available, Sierra Edition] by David Pogue.  As you convert to the Mac, you can change completely; e.g., give up Microsoft Office for Apple's iWork applications (Pages, Numbers, Keynote).

     

    Again, regarding your computer name issue, be certain you do at least step 5 in the article I attached above.

     

    (I have no financial interest in David Pogue's book.  I used it myself when I made the switch and highly recommend it.)

  • by irvenfrommeeker,

    irvenfrommeeker irvenfrommeeker Sep 16, 2016 2:03 PM in response to sberman
    Level 1 (9 points)
    Mac OS X
    Sep 16, 2016 2:03 PM in response to sberman

    Thank you for the info but when I try to restore the operating system at startup I hold the Option - Command - R until the apple logo appears then I release them and it loads to the sign in screen and I do not get to the OS X  Utility  screen, What  am I doing wrong??

  • by sberman,

    sberman sberman Sep 16, 2016 2:19 PM in response to irvenfrommeeker
    Level 8 (39,813 points)
    Sep 16, 2016 2:19 PM in response to irvenfrommeeker

    Try OS X Recovery as described here:

    About OS X Recovery - Apple Support

     

    This is somewhat different from OS X Internet Recovery.

     

    Get there by holding Command-R (no "Option" key) when starting.

  • by irvenfrommeeker,

    irvenfrommeeker irvenfrommeeker Sep 16, 2016 2:37 PM in response to sberman
    Level 1 (9 points)
    Mac OS X
    Sep 16, 2016 2:37 PM in response to sberman

    I get the same result, it opens up the log in screen, I tried it 4 times and cannot connect to the OS X utility screen