fortes

Q: Apple Support Communities Updates

Despite several attempts in past months I've been unable to stop many hundreds of Updates flooding in. I use SpamSieve and they all go to my Spam folder.

 

How can I stop these Updates coming?

iMac (Retina 4K, 21.5-inch, Late 2015), OS X El Capitan (10.11.4)

Posted on Sep 12, 2016 12:25 PM

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Q: Apple Support Communities Updates

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 12, 2016 12:26 PM in response to fortes
    Level 5 (7,562 points)
    Mac OS X
    Sep 12, 2016 12:26 PM in response to fortes

    in your profile go to preferences and shut off the emails you dont want

    Screen Shot 2016-09-12 at 3.26.10 PM.png

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 12, 2016 1:44 PM in response to fortes
    Level 5 (7,778 points)
    Notebooks
    Sep 12, 2016 1:44 PM in response to fortes

    I think you mean email notices of some activity (posts)

     

    I just had a look at your Profile pages - you are NOT following any People, Places (forums) or any significant number of threads

     

    IF you truly are getting "many hundreds", this is NOT something that any action on your part will solve - it is a bug that a few others have experienced that requires action by our Hosts

     

    VERIFY that this is TRUE, and we can notify the Hosts to contact you (via email is likely)

  • by bobseufert,

    bobseufert bobseufert Sep 12, 2016 4:18 PM in response to ChitlinsCC
    Level 6 (13,827 points)
    iPad
    Sep 12, 2016 4:18 PM in response to ChitlinsCC

    Very strange. This thread is a follow-up to a similar thread Fortes posted 3 months ago, link below. In that thread he attached a photo that shows email notifications from Communities he's not following.

     

    Spam from Apple

     

    This screenshot is from the above link.

     

    image.jpeg

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 12, 2016 4:31 PM in response to bobseufert
    Level 5 (7,778 points)
    Notebooks
    Sep 12, 2016 4:31 PM in response to bobseufert

    Thank you, my friend, for posting "evidence" backing up my memory of the issue (though that thread is not one that formed the memory - I am pretty sure I would remember the image, I 'retain' that way = pictures!)

    Methinks that there are squirrels in the mechanics - in more ways than one

  • by bobseufert,

    bobseufert bobseufert Sep 12, 2016 5:17 PM in response to ChitlinsCC
    Level 6 (13,827 points)
    iPad
    Sep 12, 2016 5:17 PM in response to ChitlinsCC

    You're welcome. Let'see what I can do to fix this mess.

  • by bobseufert,

    bobseufert bobseufert Sep 12, 2016 5:21 PM in response to fortes
    Level 6 (13,827 points)
    iPad
    Sep 12, 2016 5:21 PM in response to fortes

    Aloha fortes.

    Are you still receiving the email notifications at the rate shown in your screenshot ? If yes it's long paste time we seek aid from the hosts.

    Bob.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 12, 2016 5:57 PM in response to bobseufert
    Level 5 (7,778 points)
    Notebooks
    Sep 12, 2016 5:57 PM in response to bobseufert

    The date of fortes original issue to which you linked is also familiar = about the time of the Major Overhaul?

    (If I were a seasoned user like fortes, I might have actually flipped the Prefs switch)

    tt2 suggests - toggleOFF > Save > toggle ON > Save > toggleOFF > Save -- then wait for results as a way to "rewrite" the Pref in the database

  • by fortes,

    fortes fortes Sep 12, 2016 10:03 PM in response to bobseufert
    Level 1 (21 points)
    Desktops
    Sep 12, 2016 10:03 PM in response to bobseufert

    Many thanks, Léonie, things are coming along

  • by fortes,

    fortes fortes Sep 12, 2016 10:05 PM in response to bobseufert
    Level 1 (21 points)
    Desktops
    Sep 12, 2016 10:05 PM in response to bobseufert

    In a word, yes.

     

    It's a great thing, you guys responding -- very much appreciated. Let me add a bit more . . . .

     

    In January I replaced a 6 year old Mac with my fifth in a long series and now find Retina a pleasure every day. The reason I got the new Mac was the old one did strange things — hardly a day I didn’t need to restart. And sometimes work was lost, a much worse interruption.

     

    That no longer happens but there’s three small, dopey things that do, the first going back to my last Mac:

     

    1.   I’m typing in TextEdit or Mail and hit “shift” to use a capital letter, but then all the following letters I type go to caps too. This also happened in the past and continued with several keyboards (I’d thought the keyboard was at fault.) One response is to erase all the caps and retype, but what I usually do is alternately hit two keys, the letter key that I want in lower case and “shift” until the caps stop coming, then select and erase all the unwanted letters between the first wanted capital and the wanted lower case letter.

     

    2.   Sometimes the cursor/select action won’t work right: I try to enter the cursor/I-beam in text prior to making a change but instead get a tiny blue rectangle indicating, I guess, the space between the letters has been selected. Sometimes it’s a whole word or even sentence that gets selected instead.

     

    When this starts, I’ve learnt not to keep trying because that can lead to blocks of text going missing. Seems all one can do is Save and put aside for another time.

     

    3.   And then there's the Apple Support Communities Updates that keep coming. Because they just go to Spam, I can be off-hand about them except I often need to check there for wanted items that may end up in Spam — then, instead of checking the most recent few items, I may have to go thru hundreds.

  • by bobseufert,

    bobseufert bobseufert Sep 12, 2016 10:46 PM in response to fortes
    Level 6 (13,827 points)
    iPad
    Sep 12, 2016 10:46 PM in response to fortes

    I'll alert the hosts to your problem concerning the email notifications.  I can't help you with 1or 2 and can't find the thread where you were helped by Léonie so I can notify her.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 13, 2016 7:39 AM in response to fortes
    Level 5 (7,778 points)
    Notebooks
    Sep 13, 2016 7:39 AM in response to fortes

    Howdy fortes

    1. If this happens intermittently, there MAY be something that you do not realize the is the cause for the effect. When it happens, think back carefully to the last few actions that you took - then, keep those actions in mind while trying to reproduce the bad behavior - i.e., TRY to make it happen by doing them one at a time.
      It also occurs to me that CapsLock key is VERY close-by to the left SHIFT key - I probably press it a couple of times a week - especially when not working at the desk
    2. "Blue" highlight color is the Windows color and VERY difficult to change
      - make sure that you do NOT have it set as your custom color Pref and let us know (last section here)
      OS X El Capitan: Give your desktop a custom look
      new-blank2.png
    3. I get quite a few ASC emails routed to my Junk/SPAM folder - I think I discovered why just yesterday - they contain LINKs that are a "text string" with the URL not readily apparent - just like the link in #2 above
      EDITadded = it also appears that inline IMAGES inserted IN the body of the post are a trigger

    new-blank.png

    Marking with the [Not Junk] does move them to the INBOX - but - my email client (Mozilla Thunderbird) OR my email provider (IMAP) persist in switching it BACK to Junk status

    I am headed to my WebMail page to see if I can find a way to make it LEARN better after I post this! it will take a short period of test to see whether it works!

  • by fortes,

    fortes fortes Sep 15, 2016 11:07 PM in response to ChitlinsCC
    Level 1 (21 points)
    Desktops
    Sep 15, 2016 11:07 PM in response to ChitlinsCC

    Many thanks for your help, CCC, much appreciated. I think you're likely right in your Item 1 above and that's now my top suspect. That it might be all about my bad typing sounds possible to me!

     

    In a similar vein, for my Item 2, guess I should look closely at how I do things, do some manual reading.

     

    And maybe you'll have some news for me soon about my Apple Support spam,

     

    Fortes

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 16, 2016 8:49 AM in response to fortes
    Level 5 (7,778 points)
    Notebooks
    Sep 16, 2016 8:49 AM in response to fortes
    1. OK
    2. OK
    3. We need to go ahead and act to contact the Hosts
      Please take a screenshot of the entire display when viewing your email INBOX showing the part where the notices from ASC are visible - this will give us some clues - AND - provide the Hosts some handy evidence to begin their investigation
      Full display screenshot & post here
      1. Command + SHIFT > 3 = shutter-snap sound and display "blink"
      2. image file saved to your Desktop
      3. Reply here
      4. use the camera tool from the toolbar above the compose area to insert the image
        screenshot-discussions.apple.com 2016-09-16 10-48-00.png
  • by fortes,

    fortes fortes Sep 16, 2016 9:43 PM in response to ChitlinsCC
    Level 1 (21 points)
    Desktops
    Sep 16, 2016 9:43 PM in response to ChitlinsCC

    Below is what I find today -- HOWEVER something very interesting as well: There's not been the same sorta bunch of Apple Updates in recent days! And this after months of same every day . . . .

     

    spam.jpg

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