haefligerwe
Level 1 (4 points)
Mac OS X

Q: Groups missing in contacts after upgrade to El Capitan

I have an iMac 27" with 8 GB RAM and have upgraded to El Capitan. Most applications seem to work fine, but all croups in my contacts file have disappeared. They are still there on my iPhone and my iPad, but are missing on my mac. All the individual contacts are still there. Does anybody else have this problem?

Posted on Oct 2, 2015 8:59 AM

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haefligerwe

Q: Groups missing in contacts after upgrade to El Capitan

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  • by cslam,

    cslam cslam Oct 15, 2015 1:51 AM in response to haefligerwe
    Level 1 (0 points)
    Oct 15, 2015 1:51 AM in response to haefligerwe

    there are lots of report about the sync problem of contact.app on EL captain. very disappointed.

  • by cogrider,

    cogrider cogrider Nov 3, 2015 8:38 AM in response to haefligerwe
    Level 1 (0 points)
    Nov 3, 2015 8:38 AM in response to haefligerwe

    Open the app for "Contacts."  Go to "View" at the top of your screen.  Click "Show Groups."  Everything should appear as you are used to seeing it.  Apple chat support cleared this up for me very quickly and I could not believe it was so simple.  I hope this helps.

  • by haefligerwe,

    haefligerwe haefligerwe Nov 3, 2015 10:10 AM in response to cogrider
    Level 1 (4 points)
    Mac OS X
    Nov 3, 2015 10:10 AM in response to cogrider

    Thank you for your reply. However, the «group» column was always there in contacts, but my groups were missing. As they were still in on my iPad and my iPhone, I painstakingly «reconstructed» them by hand on my iMac. As it turned out, every time I updated an address that appeared in one of the old groups the whole of that group «reappeared», so that I then had two groups with the same addresses. The whole thing was rather strange, but in the meantime everything seems to be back to normal. Thank you again for your assistance.

  • by chrisfromrockledge,

    chrisfromrockledge chrisfromrockledge Sep 16, 2016 1:52 AM in response to cogrider
    Level 1 (4 points)
    Sep 16, 2016 1:52 AM in response to cogrider

    Got it. Thanks a lot!