terry117
Level 1 (5 points)
Apple TV

Q: ATV4 TVOS Update

Applied TVOS 10 update yesterday and now the appstore app will not work properly, When i select any of the navigation options within the app i get a blank screen, i am unable to install apps too. Have tried reinstalling the update several times with no luck. Anyone else having this problem. Everything was working perfectly up until now.

Apple TV, iOS 10

Posted on Sep 16, 2016 5:16 AM

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terry117

Q: ATV4 TVOS Update

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  • Helpful answers

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 16, 2016 5:27 AM in response to terry117
    Level 4 (3,989 points)
    Apple TV
    Sep 16, 2016 5:27 AM in response to terry117

    Are other apps, e.g. YouTube, working normally? Have you checked your location and timezone settings, including the iTunes location setting?

  • by terry117,

    terry117 terry117 Sep 16, 2016 5:44 AM in response to Diana.McCall
    Level 1 (5 points)
    Apple TV
    Sep 16, 2016 5:44 AM in response to Diana.McCall

    Have checked the itunes store which appears to work fine have checked network settings etc too. I have not checked YouTube. Will try and restore via my mac to see if that makes a difference.

  • by terry117,

    terry117 terry117 Sep 21, 2016 4:15 AM in response to terry117
    Level 1 (5 points)
    Apple TV
    Sep 21, 2016 4:15 AM in response to terry117

    No issue still present. It seems to be just happen with the appstore app. Once i select the top chart i get a blank screen and nothing else works within the app store after that. I have to kill the process. I have posted on another forum and its not just my device with the problem.