lldarby

Q: Mail (El Capitan) subfolders not moving

Hi everyone,

 

Having an issue I'm hoping you can help solve.

 

We use Apple Mail at our company and we're all running the latest version of the software on El Capitan.

 

We all have individual email addresses, but we keep our emails in an 'info@companyname' mailbox that we all have shared access to. Within this 'info@' mailbox, we have a folder structure like this: 'Projects' > 'Won' > Project X Y Z. On the same level as 'Won' we also have a 'Complete' folder which we tidy completed projects into.

 

While most folders move happily into the Complete folder when told to do so, we continually find troublesome folders that 'stick' in the 'Won' folder and won't move - has anyone else experienced this / does anyone know how to solve this?

 

We manually archive all our email folders periodically to ensure space on our mail server, but can't think of another way to address this problem, it seems to be totally sporadic.

 

Any help gratefully received!

MacBook Pro, iOS 10

Posted on Sep 16, 2016 9:49 AM

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Q: Mail (El Capitan) subfolders not moving

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  • by tygb ,Apple recommended

    tygb Sep 16, 2016 11:45 AM in response to lldarby
    Level 2 (398 points)
    Mac OS X
    Sep 16, 2016 11:45 AM in response to lldarby

    Hello !

                When you open mail take your cursor to mail box and click on new mail box folder .

    Screen Shot 2016-09-17 at 12.01.44 AM.png

    A window appears

    Screen Shot 2016-09-16 at 11.58.40 PM.png

    So , you formed three smart  folders named as Projects , WON , Project X Y Z

    Screen Shot 2016-09-17 at 12.02.50 AM.png

    if you drag and drop  first folder Projects into the middle smart folder WON  it will be merged , and in the same way if you drag and drop , third smart mail box Projects X Y Z  folder into the middle folder  WON  it will also merge.

     

    So , the only left folder in mail side bar , that is called  MASTER  SMART  MAIL BOX  folder  WON .

    Thanks !