HT204085: Frequently asked questions about iCloud Keychain
Learn about Frequently asked questions about iCloud Keychain
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Helpful answers
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Feb 1, 2016 7:58 PM in response to c9nightby greenmind,I called Apple. and the guy told me strait out that the phone number couldn't be changed. It didn't matter if the phone had been run over by a semi, had been stolen, lost, or was discarded, the security feature of iCloud prevented it. We screen shared, and I was even speaking to his head supervisor. The only solution that they could come up wt was turning off my keychain, so that I would stop getting the "verify the the two step verification" message. I don't know how any of you were able to change the phone # associated wt your account? I have a speech impediment, that makes speaking difficult, and spent an hour on the phone wt them. It wasn't an easy hour ...
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Apr 2, 2016 3:03 AM in response to greenmindby Abu Hajar,I believe apple needs to train their staff .
All you need to do is when enter iCloud keychain it will ask for a code choose you forgot it then choose reset keychain. that is all.
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Sep 16, 2016 11:55 AM in response to Shellytrepby viandriane,At first I had the same problem. When i went to Settings > iCloud > enable the iCloud keychain > Approve the Security code, then it sent the verification code to my old phone number. Then i clicked "Don't have access to this phone?", it said "If you do not have access to this phone number, you can verify your identity with Apple Support.". So, i tried to contact Apple Support. They said would call me back tomorrow to help me solve the case.
but.....
i cancelled the call. Because, finally i found the solution by myself before they call me!
I went to Settings > iCloud > Apple ID > Password & Security > turn on "Two-Factor Authentication", then i tried to change the Trusted Phone Number (i rewrite the same phone number)..... when i tried to enable iCloud Keychain again, then it works!!