Patbennett2

Q: itunes problem

iTunes will not see my iPhone 6s

iPhone 6s, iOS 10

Posted on Sep 16, 2016 9:20 AM

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Q: itunes problem

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  • Helpful answers

  • by turingtest2,Helpful

    turingtest2 turingtest2 Sep 17, 2016 7:46 AM in response to Patbennett2
    Level 10 (86,076 points)
    Apple TV
    Sep 17, 2016 7:46 AM in response to Patbennett2

    Try the following:

     

    1. Open Control Panel > Device Manager.
    2. Plug in your device.
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices, or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
      Driver1.png
    5. Click Browse my computer for driver software.
      Driver2.png
    6. Click Let me pick from a list of device drivers on my computer.
      Driver3.png
    7. Click Have Disk...
      Driver4.png
    8. Click Browse...
      Driver5.png
    9. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                        C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
      then select the usbaapl64.inf file inside.
      Driver6.png
    10. Click Open, OK, Next, then Close in sequence to complete the installation of the driver, then exit the device manager.

     

    If you don't see the device at step 3 above then expand any of these sections that are listed in device manager.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Now disconnect and then reconnect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

    The images come from Windows 7. The precise wording and look of the dialog boxes may be slightly different for Windows 8 or 10 but the overall pattern of the steps should be the same. The aim is to explicitly choose which driver file Windows installs rather than letting it rely on one that may have been cached at an earlier point in time.

     

     

    See also If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support for Apple's guidance on this issue.

     

     

    tt2

  • by mattlyonsmusic,Solvedanswer

    mattlyonsmusic mattlyonsmusic Sep 17, 2016 3:00 AM in response to turingtest2
    Level 1 (18 points)
    Sep 17, 2016 3:00 AM in response to turingtest2

    On W10 (at least on my computer), this file does not exist. You are the only person who seems to be able to provide some solution to this issue, however I can't use it as my computer does not have this file. I have re-installed iTunes, done every single possible fix I can find anywhere on the Internet, and it doesn't work. Apple needs to resolve this - it's ridiculous.

  • by Patbennett2,

    Patbennett2 Patbennett2 Sep 17, 2016 7:46 AM in response to mattlyonsmusic
    Level 1 (5 points)
    iTunes
    Sep 17, 2016 7:46 AM in response to mattlyonsmusic

    Hi I have found a way that worked for me.

    Open control Panel.

    Open Programs & Features.

    Delete iTunes and all other APPLE software.

    Restart your computer and Re-install iTunes.

    That should solve the problem it worked for me.

  • by Patbennett2,

    Patbennett2 Patbennett2 Sep 17, 2016 7:47 AM in response to turingtest2
    Level 1 (5 points)
    iTunes
    Sep 17, 2016 7:47 AM in response to turingtest2

    Hi I have found a way that worked for me.

    Open control Panel.

    Open Programs & Features.

    Delete iTunes and all other APPLE software.

    Restart your computer and Re-install iTunes.

    That should solve the problem it worked for me.

  • by turingtest2,

    turingtest2 turingtest2 Sep 17, 2016 11:11 AM in response to mattlyonsmusic
    Level 10 (86,076 points)
    Apple TV
    Sep 17, 2016 11:11 AM in response to mattlyonsmusic

    For reasons beyond on my ken I neglected to add the following advice to my post above.

     

    ....

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.5.1.21 to 12.4.3.1 or 12.4.2.4, for example, then you'll also need to roll back the library database using the method described inEmpty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2

  • by BuddyBoo,

    BuddyBoo BuddyBoo Sep 17, 2016 10:41 PM in response to turingtest2
    Level 1 (4 points)
    Sep 17, 2016 10:41 PM in response to turingtest2

    Thanks. Worked perfectly for me

  • by turingtest2,

    turingtest2 turingtest2 Sep 18, 2016 3:20 AM in response to BuddyBoo
    Level 10 (86,076 points)
    Apple TV
    Sep 18, 2016 3:20 AM in response to BuddyBoo

    You're welcome.

     

    tt2

  • by silviu.cristian,

    silviu.cristian silviu.cristian Sep 21, 2016 12:52 PM in response to turingtest2
    Level 1 (4 points)
    Sep 21, 2016 12:52 PM in response to turingtest2

    Works!! Thanks a lot!!!

  • by turingtest2,

    turingtest2 turingtest2 Sep 21, 2016 1:03 PM in response to silviu.cristian
    Level 10 (86,076 points)
    Apple TV
    Sep 21, 2016 1:03 PM in response to silviu.cristian

    Glad it helped.

     

    tt2