Suomiya

Q: My Apple ID is disabled. I reset password twice but it's still like that.

My Apple ID is disabled. I reset password twice but it's still like that. It's been more that one week. Please help me. I didn't do anything wrong.

Posted on Jul 11, 2015 10:53 AM

Close

Q: My Apple ID is disabled. I reset password twice but it's still like that.

  • All replies
  • Helpful answers

  • by Dah•veed,Solvedanswer

    Dah•veed Dah•veed Sep 17, 2015 3:02 AM in response to Suomiya
    Level 7 (34,770 points)
    Mac App Store
    Sep 17, 2015 3:02 AM in response to Suomiya

    Apple ID security issues -

    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

    1. Go to http://www.apple.com/support/appleid/

    2. Choose Contact Support and click Contact Us

    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

    4. Choose, No Thanks, Continue

    5. Choose the best method for you for contacting Apple

  • by Suomiya,

    Suomiya Suomiya Sep 18, 2015 12:47 AM in response to Dah•veed
    Level 1 (18 points)
    Sep 18, 2015 12:47 AM in response to Dah•veed

    Thank you so much, I did as you said and made an appointment with the Apple Support, the first time they called me yesterday couldn't solve my problem but they called me again today and the problem was gone. Now I can use my iPad and iPhone to buy and update Apps on iTunes Store.

     

    For those who have the same question with me, I would like to say that It's been more than 2 months since my Apple ID was disabled, and I realise this issue will never be solved by time or by itself, CALLING THE APPLE SUPPORT might be the only way to enable your Apple ID again.

     

    Thank you very much again, you really helped me. Have a nice day.

  • by .00gan,

    .00gan .00gan May 2, 2016 2:19 PM in response to Suomiya
    Level 1 (4 points)
    May 2, 2016 2:19 PM in response to Suomiya

    I've tried this, but I wind up in an endless series of emails to reset my password--which I've already done twice. My iTunes is still disabled and there doesn't seem to be any help available.

  • by cfox75,

    cfox75 cfox75 Sep 16, 2016 12:50 PM in response to Suomiya
    Level 1 (4 points)
    Mac App Store
    Sep 16, 2016 12:50 PM in response to Suomiya

    Hi,

     

    I keep trying to update my apps and "your apple id has been disabled"  keeps popping up.  I reset my password and it still isn't working.

  • by Stuart423,

    Stuart423 Stuart423 Sep 16, 2016 1:39 PM in response to cfox75
    Level 2 (267 points)
    Notebooks
    Sep 16, 2016 1:39 PM in response to cfox75

    Your Apple ID showing up as disabled when you try to download apps means that the iTunes / App store group has an issue with your account. This is usually a financial issue, not a security one.

     

    Just call the iTunes store at 1-800-MY-APPLE to get your account straightened out.