Q: My friend has forgotten her password
My friend has forgotten her password, security questions and it won't recognise her date of birth
Posted on Sep 16, 2016 12:20 PM
by King_Penguin,Apple recommended
iTunes
If she can't reset the questions herself : If you forgot the answers to your Apple ID security questions
She should then contact Support in the country where she is (and which is therefore the country on her account) to get the questions reset : Contact Apple for help with Apple ID account security
If her country isn't on that page she could try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
Posted on Sep 16, 2016 1:08 PM