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hartford

Q: iphone 6s plus just releases logo each second and cannot respond to itune

iphone 6s plus just releases logo and goes off repeatedly, how to connect with itunes in such condition

iPhone 4, restore also very slow

Posted on Sep 15, 2016 5:32 PM

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Q: iphone 6s plus just releases logo each second and cannot respond to itune

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  • by sterling r,

    sterling r sterling r Sep 16, 2016 1:52 PM in response to hartford
    Community Specialists
    Sep 16, 2016 1:52 PM in response to hartford
    Hello hartford,


    Thanks for that info and choosing the Apple Support Communities. I know how important getting your iPhone working again is to you! Based on what you stated, it seems you may be experiencing an issue where your iPhone shows an Apple logo and restarts. The good news is here are some steps that can resolve this issue and get your iPhone working again.


    1. First, try force restarting your iPhone by holding down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.


    Restart an app or iPhone - iPhone User Guide


    2. If that doesn’t resolve the issue, make sure you have the latest version of iTunes and then put your iPhone into recovery mode. Connect your iPhone to a computer and open iTunes. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the recovery mode screen. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.


    Get the latest version of iTunes
    If your iPhone, iPad, or iPod touch won't turn on


    Cheers!