sujoystar

Q: iOS 10 Lock Screen Notification

I am facing one problem with my iPhone 6 notifications on Lock screen whenever I'm on a call. It makes sound and vibration whenever any new notification is coming in, but not showing on the lock screen. I have to unlock the phone and see the notification, which is really inconvenient and unlike last iOS versions. It started after the iOS 10 update. Can anyone please help on this?

iPhone 6, iOS 10

Posted on Sep 15, 2016 11:52 PM

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Q: iOS 10 Lock Screen Notification

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  • by joe_7399,

    joe_7399 joe_7399 Sep 16, 2016 4:37 PM in response to sujoystar
    Community Specialists
    Sep 16, 2016 4:37 PM in response to sujoystar
    Hi sujoystar, 


    I understand from your post that you are unable to respond to a notification when the screen is locked after updating to iOS 10. I like to respond to my notifications from the lock screen as well so I can understand your concern. I will be happy to help. 

    First you will want to go to Settings > Notifications and make sure the apps that you want to be able to see the notifications for on your lock screen are turned on. If you use a Passcode or Touch ID on your device, please see the following, from the article iPhone Notifications
     

    Choose whether to show notifications on the Lock screen. Go to Settings > Touch ID & Passcode (iPhone 5s and later) or Settings > Passcode (other models), then choose whether to allow access when locked.


    Check out those settings and test it out. If you have any additional questions, let us know. 

    Cheers. 
  • by mltb82,

    mltb82 mltb82 Sep 27, 2016 12:46 PM in response to joe_7399
    Level 1 (9 points)
    iPhone
    Sep 27, 2016 12:46 PM in response to joe_7399

    I have the same problem. When I am on a call, my notifications don't appear. I have double checked my Touch ID & Passcode settings and confirmed that notifications are allowed when locked. And when I am not on a phone call, my notifications appear on the lock screen as expected.

     

    The problem is when I am actively on a phone call. When I am on a phone call and a notification comes in, I hear the notification sound, feel the vibration, and see my lock screen wake up. But the visual notification does not actually appear on my lock screen. This problem is new with iOS 10. I even tried resetting my phone, and it did not fix the issue.