Britsmithhh

Q: cannot recover iCloud account.

hi guys,

 

my iPhone 6 was stolen yesterday. I'm currently on holiday alone, I purchased a new iPhone 6 though am unable to recover my iCloud account as i have no sim so cannot receive verification codes and cannot access any of my trusted devices. I've tried entering my credit card details as one of the security measures to speed up the recovery process but it says the details are incorrect (They are not). Also when I started the recovery process at the phone store the employee entered his own number as a "trusted contact number" and it has advised me that instructions on my account recovery will be sent to his number (which won't work as I will never see him again). Basically my question are: how can I recover my account without a sim, access to my other devices or a trusted contact number; and is there a way to remove his number and put in one of my family members so upon arrival back into New Zealand I can recover my account.

 

thanks!

iPhone 6, iOS 10

Posted on Sep 16, 2016 6:53 PM

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