Lincoln Skye

Q: my iPhone 6 screen is unresponsive and i can't restart is either

i was just using my phone but then my phone stopped responding to the touch and now i can only use the buttons but i can't even turn it off because the un responsive screen.and now i can't use anything

iPhone 6, iOS 9

Posted on Sep 18, 2015 5:18 PM

Close

Q: my iPhone 6 screen is unresponsive and i can't restart is either

  • All replies
  • Helpful answers

Previous Page 2
  • by kb1951,

    kb1951 kb1951 Sep 8, 2016 2:32 PM in response to Rwillie773
    Level 5 (6,021 points)
    Sep 8, 2016 2:32 PM in response to Rwillie773

    Have you taken it to an Apple Store? From what you describe, it does sound like a hardware failure as you were told by the place you took it.

  • by ljs76,

    ljs76 ljs76 Sep 17, 2016 2:16 AM in response to Lincoln Skye
    Level 1 (4 points)
    Sep 17, 2016 2:16 AM in response to Lincoln Skye

    Morning, I would say good but I'm to the point of smashing my iPhone 6 to bits! I to had unresponsive screen on occasions took it to Apple, they replaced the handset. This handset was ok for a couple of days then become even worst than the previous even to the point of the phone will not respond to mutiple touches and hold then then fire them off in one go, open various apps and do weird stuff which I've even have video off!!!  So Went to Apple Store blue water on Thursday got told to do a DFU update. basically they weren't that interested as they are more interested in dealing with the customers who want to buy the new iPhone 7! So I did a DFU update and the set the phone up as a new phone! Seemed to be OK for a few hours! Go up this morning and I can't even get into the phone to respond from a reboot of the lock button and home button together!

     

    please please someone help!!!  

  • by Rwillie773,

    Rwillie773 Rwillie773 Sep 17, 2016 3:37 AM in response to Lincoln Skye
    Level 1 (4 points)
    Sep 17, 2016 3:37 AM in response to Lincoln Skye

    Same problem here.  It starts with being unresponsive to slide and taps occasionally but progresses to always unresponsive. Plus I get a flickering white bar across the top of screen. I hooked up with a support business called Geeks Support and we spent a several hours over three days trying to fix it to no avail.  We then tried to reinstall OS then to restore OS but my phone (iPh 6 plus) would not accept the download of the OS.  At that point Geek Support believed it was a hardware issue.  So I got online chat going with Apple support who agreed it was likely a hardware issue and walked me through steps to mail phone in for repairs.  But when I was told it would be $329 up front I canceled the mail in repair.  I was told if it did not cost $329 to repair I would be refunded the difference.  But since it's obvious from all of these documented cases that Apple should know exactly what these symptoms mean and how they have been successfully repaired I should of got an upfront explanation of what causes this problem and how Apple has been repairing it.  So I went ahead and purchased the iPhone 7 for I believe $749.   My dead phone was between one and two years old.  To Geek Support's credit they called a day after I had worked with them and offered two years of support for all phons, tablets and desktops in my household since they were unable to fix my phone.  OR they were willing to refund my $200. I never expected the choice of a refund but I took it since I knew I had either another repair cost or a new phone to purchase.  Geek Support was very professional and pleasant to work with.  I would recommend them to anyone in need of frequent tech support (my mom for example).  They are friendly and patient and i never felt mislead or pressured by them. I even got a final call from a Supervisor to tell me they had reversed the charges on my credit card. 

  • by ljs76,

    ljs76 ljs76 Sep 17, 2016 3:53 AM in response to Rwillie773
    Level 1 (4 points)
    Sep 17, 2016 3:53 AM in response to Rwillie773

    Hey thanks for the response I'm in the uk. I'm really not sure what I'm going to do I've managed to get into my phone now but it's still next to useless!!!

Previous Page 2