Neowolfwitch

Q: iPhone Upgrade Program Look Up Tool Not Accurate

Not sure where to go with this other than to bring my phone to the Apple Store, along with my billing statements. This is the closest "Support" option I could find. Maybe others have had a similar issue?

 

There is now an iPhone Upgrade Program look-up tool that is supposed to check your eligibility for an upgrade. I bought an iPhone 6s under the program as soon as it was released last year, so I should be eligible for an upgrade when the iPhone 7 comes out.

 

(Link to the tool below, from Apple's Web site.)

 

When I type in my serial number and the last four of my IMEI, and I've done this five times to make sure it wasn't a typo, I get a message that I'm not enrolled. ***?

 

It looks like you're not enrolled yet.

Your iPhone isn't registered for the iPhone Upgrade Program. You can purchase a new iPhone with the iPhone Upgrade Program at any time,
or go back to check the upgrade status of a different iPhone.

 

https://secure1.store.apple.com/shop/eligibility/checkUpgradeEligibility?_np=sta ndard/home/shop_iphone/family/iphone_7/s…

iPhone 6s, iOS 9.3.5

Posted on Sep 7, 2016 2:27 PM

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Q: iPhone Upgrade Program Look Up Tool Not Accurate

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  • by iPhone_user1711,

    iPhone_user1711 iPhone_user1711 Sep 15, 2016 5:54 PM in response to Budwizer
    Level 1 (4 points)
    Sep 15, 2016 5:54 PM in response to Budwizer

    It's a bit different for me. I was told today that the issue with my device has been resolved and that I can try reserving one online. However, when I checked the website didn't allow reserving; it said " We are making a few updates. Please check back later..."

    I then Contacted apple support and they told me this - "You can call us at 1-800-MY-APPLE (800–692–7753) , when prompted simply say “ iPhone Upgrade Program Specialist” and you will be put in touch with one of our dedicated team members."

    I contacted on this number and the guy told me that they are trying their best to get upgrades to all iphone upgrade program members. He took all the details from me, filled in a form and told me that I will get an email about the date and time of the phone availabIlity. I am not sure if this is going to work, but I didn't have any other option and this conversation give me a little hope.

     

    I would suggest trying to contact at this number and see what they say...

  • by flyboy619,

    flyboy619 flyboy619 Sep 16, 2016 6:21 PM in response to Neowolfwitch
    Level 1 (4 points)
    Sep 16, 2016 6:21 PM in response to Neowolfwitch

    I have been on the phone with Apple Support since I could not preorder my iPhone 7 on the 6th. I was told that I may have swapped my device after I signed up, which is not true, I have the original box, receipt, iPhone. On the 13th I was told i would be contacted within 72 hours with a possible resolution, never heard from Apple. I just hung on Apple Support again as one of their 'support specialists' told me it was a Citizen's One issue, that I may have paid off my loan which I have not. That Citizen's One never registered my phone as they charge me every month, and I have statements of the loan. How does a bank have control over serial number of a Apple Device. SO MAD AT APPLE!! As we all sit here on launch day and this issue is not resolved!!!

  • by iPhone_user1711,

    iPhone_user1711 iPhone_user1711 Sep 16, 2016 11:40 PM in response to flyboy619
    Level 1 (4 points)
    Sep 16, 2016 11:40 PM in response to flyboy619

    As I mentioned earlier, apple's dedicated team was helpful as they were able to reserve a phone for me for September 26. However, by chance I checked this morning and the model I was looking for was available in one of the stores, so I reserved it and got it in the store. It looks like they replenish their inventory every night and things look better now.

  • by dakota224,

    dakota224 dakota224 Sep 17, 2016 5:11 AM in response to iPhone_user1711
    Level 1 (4 points)
    iPhone
    Sep 17, 2016 5:11 AM in response to iPhone_user1711

    Did you have this same "you're not enrolled" message though? There is no dedicated team to help with this issue, just to aid in those who didn't have stock available when preordering

  • by dakota224,

    dakota224 dakota224 Sep 17, 2016 5:17 AM in response to Budwizer
    Level 1 (4 points)
    iPhone
    Sep 17, 2016 5:17 AM in response to Budwizer

    I am still in this same situation and am just about to give up and keep my 6S for another year. This is horribly embarrassing for Apple to just lose a person's information and have no solution a week later. I remember being concerned about them not taking any personal info from me last year during the sign up process, nor at the store except for the billing info for Citizens, and apparently they are now seeing the consequences of that procedure. The last time I called support I was told there was nothing more they could do for me because there is no record of my phone ever being purchased through the Upgrade Program. They have told me to go to the Apple store or continue support through Citizens (which makes no sense to me). The Apple store is an hour away from my house; going to try to make a visit this week and hopefully I'll get a resolution in person.

  • by sladetim,

    sladetim sladetim Sep 20, 2016 11:42 AM in response to Neowolfwitch
    Level 1 (4 points)
    iPhone
    Sep 20, 2016 11:42 AM in response to Neowolfwitch

    Just left the Apple Store. Here's what I discovered...

     

    When I originally purchased my iPhone 6S+ the specialist never actually signed me up for the iPhone Upgrade Program, they enrolled in the iPhone Installment Program (this was the first time I and the folks at the Apple Store had ever heard of this ). With the iPhone Installment Program, you pay the phone off over two years and you have zero options for upgrade.

     

    That was it. There was nothing they could/would do to fix it. If I want to upgrade to the iPhone 7, I'd have to pay off the remaining balance of the phone. Even with the option of trading in the phone, I'd be left with $150 I'd have to pay.

     

    I'm incredibly disappointed with Apple right now and it's ruined the iPhone 7 experience for me. I'm going to wait for next year and simply buy the phone outright. The iPhone Upgrade Program has been a total joke thus far.

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