airspeed400
Level 1 (4 points)
iTunes

Q: iTunes 12.5.1 deleted my music, now won't recognize iPod Nano 6th Gen

I downloaded & installed the update to iTunes 12.5.1 on my (current & updated) x64 Win 10 Pro PC.

 

Then, before a run, I thought I'd sync my iPod Nano 6th Gen. iTunes promptly removed all of my music, and gave an error message that none of it could be used on my iPod! I tried to sync again, but now iTunes won't recognize my ipod at all. It won't show my iPhone 5c either.

 

Some random, generic online "help" from Apple suggested I uninstall & re-install iTunes. Which I did, even shut down the computer after uninstalling, then again after re-installing. Still no dice. My devices don't show up in iTunes at all.

 

You've got to B kidding me.

 

HELP!

Windows 7, New iTunes 12

Posted on Sep 16, 2016 9:34 AM

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airspeed400

Q: iTunes 12.5.1 deleted my music, now won't recognize iPod Nano 6th Gen

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  • Helpful answers

  • by airspeed400,

    airspeed400 airspeed400 Sep 17, 2016 6:49 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Sep 17, 2016 6:49 AM in response to turingtest2

    I've waded through the second item on your generic list (before posting originally), and it's taken forever. Of course, no dice, jumping through hoops for nothing, probably making things worse.

     

    Everything has worked fine (for years) until iTunes 12.5.1 deleted my entire library off my iPod when I clicked "sync" (there's not ONE song left!!) and now won't recognize any iPod or iPhone. I've tried every USB port, different Apple cables...(even though logic says it would be impossible for ALL of those things to fail at once on their own...) One thing changed: I auto-updated my iTunes. Apple software robo-updates it "for you."

     

    Call me crazy, but I'm dreaming of a world where the richest corporation on Earth takes the time to release stable, reliable software in the first place, instead of disabling my Apple devices completely & me wasting days of my valuable time randomly trying everything under the sun...not to mention silent training runs when I've spent years building my music library...until Apple finally releases an update and the troubles go away anyway? Who knows...


    And somehow "connecting" with other Apple users is going to fix what Apple didn't take care of in the first place!?!? I can Google what's wrong...and the same trouble is all over the Web.

     

    No, no, NO, this is NOT OK. Apple doesn't upgrade software because of a pressing need, it's to increase some perceived financial potential. There wasn't some huge thing that needed to be fixed. This is tweaking for sport, and the cost is coming out of all of us.

     

    Could NOT B more upset. Apple needs to FIX THIS.

  • by airspeed400,

    airspeed400 airspeed400 Sep 17, 2016 7:21 AM in response to airspeed400
    Level 1 (4 points)
    iTunes
    Sep 17, 2016 7:21 AM in response to airspeed400

    I've stopped the "Apple Mobile Device" service and ended the 'itunes helper" process, and now my iPods at least connect to my PC (show a "connected" logo on their screens as well) and show up in Windows Explorer. Launch iTunes again and it all goes away...

  • by turingtest2,

    turingtest2 turingtest2 Sep 17, 2016 11:26 AM in response to airspeed400
    Level 10 (86,842 points)
    Apple TV
    Sep 17, 2016 11:26 AM in response to airspeed400

    The first link should help you correct issues with missing content after an update. If you have your own backup you'd also be protected against such an issue.

     

    The second link is Apple's advice on device connection issues. iTunes can't wipe a device it doesn't connect to so you must have fixed that, but if you sync an empty library to the device that would wipe the media. An iPod nano would not normally show in Windows Explorer unless you set an option in iTunes to Enable Disk Mode for that device. See this post on fixing iOS device connectivity. iOS devices may show as a camera using different drivers than those used for connecting to iTunes.

     

    The third link has advice, among others, on reinstalling iTunes in an effort to make sure that all components are correctly installed with no remnants of older installations to confuse things. Doing this may help with various issues. See the second box in the user tip for this advice if it is needed.

     

    I fully agree that iTunes ought to be able to update itself without damaging the library or confusing the driver cache. It doesn't happen often, but when you're the one affected it is incredibly frustrating. All the more so if you are not able to undo the damage.

     

    tt2