Q: Iphone 6s + iOS10 + TouchID + Apps!

Hi -

I noticed that several apps that use TouchID fail to work after the 10 upgrade - including Amazon app and several other financial apps. Tried removing and reinstalling - but that did not seem to have helped. All app updates applied have been applied. Any suggestions?

iPhone 6s, iOS 10

Posted on Sep 16, 2016 9:38 AM

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Q: Iphone 6s + iOS10 + TouchID + Apps!

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by JayB.,

JayB. Sep 17, 2016 8:20 AM in response to ct_tx
Community Specialists

Sep 17, 2016 8:20 AM in response to ct_tx

Hi ct_tx,

If your Touch ID for some apps stopped working after upgrading your device to iOS 10 and you've already tried uninstalling and reinstalling the applications affected. Try setting up your Touch ID up as new. You can use this link for some helpful tips.

Use Touch ID on iPhone and iPad

Getting it reset should resolve that issue asap! Thanks for using Apple Support Communities to post your question . Have a lovely day.
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by ct_tx,

ct_tx Sep 17, 2016 9:43 PM in response to JayB.
Level 1 (4 points)

iPhone

Sep 17, 2016 9:43 PM in response to JayB.

No luck. I am losing the ability to use TouchID as apps update themselves. I have list the ability to use this on most apps now. I really don't want to reset my phone.
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by JayB.,

JayB. Sep 18, 2016 6:42 AM in response to ct_tx
Community Specialists

Sep 18, 2016 6:42 AM in response to ct_tx

I understand, if you deleted then set back up the fingerprints after the apps updated and are still having this issue, a restore from backup maybe the best solution, you won't lose any data so long as you crete a backup for your device.

Back up your iPhone, iPad, or iPod touch

Restore your iPhone, iPad, or iPod touch from a backup

Take care.
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Q: Iphone 6s + iOS10 + TouchID + Apps!

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by JayB.,

by ct_tx,

by JayB.,

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