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All replies
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Helpful answers
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Sep 16, 2016 7:01 AM in response to merrellsjby chris_g1,★HelpfulHello merrellsj,
Thank you for using Apple Support Communities.
i see you have questions regarding downloading music to your iPhone and want to make sure it is available for listening offline. You don't say for sure, but it appears that you are using Apple Music, if that is the case, take a look at the following article: Add music from the Apple Music catalog to your Library You will want to pay particular attention to the section on How to download music to listen to offline.
If you are not using Apple Music, please let us know what service you are using or how you are downloading. We can go from there.
Best regards. -
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Sep 17, 2016 10:29 AM in response to merrellsjby chris_g1,merrellsj,
If you turn off Wi-Fi, are you still able to play those songs? The "Downloaded" notification you are seeing indicates that the song has been added to your Library, the cloud with arrow icon indicates it's avail be to download to listen offline. From the referenced support article:
How to download music to listen to offline
You can download songs, albums, or playlists to your device so that you can listen to them when you're not connected to the Internet.* You must download songs, albums, or playlists on each device that you want to use for offline listening.
In the Music app on your iPhone, iPad, or iPod touch, or in iTunes on your Mac or PC, find the song, album, or playlist that you want to download. Then:
If you don't see
or
, you need to add the songs, albums, or playlists to your Library first.
Regards -
Sep 17, 2016 11:56 AM in response to chris_g1by merrellsj,Yes most of them still play. In fact they play in airplane mode. This is why I'm confused. I would expect to not see the cloud icon if the songs were on my iPhone. The appearance of those icons after the playlist was downloaded sees like a bug.
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Sep 17, 2016 1:45 PM in response to merrellsjby braden85,merrellsj,
At this point you may be better served by using another one of Apple's support resources - https://getsupport.apple.com
Cheers. -
Sep 18, 2016 9:30 AM in response to braden85by merrellsj,I submitte the same message to that support area the same day I posted here. They have yet to respond. I guess I will just have to call Apple Support and cancel Apple Music to get any movment.
