Solidgone101

Q: Can't dismiss notification - Reminders

I shared a list in Reminders and received three notifications about the share - strangely one from Calendar. I managed to dismiss two of these, but one refuses to be dismissed and is always there on my lock screen now. Sliding right and selecting Clear does nothing. I have revoked the share and deleted the list - the notification is still there. Suggestions would be appreciated before I reset the phone.

iPhone SE, iOS 10

Posted on Sep 17, 2016 10:46 AM

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Q: Can't dismiss notification - Reminders

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  • by irina_w,Solvedanswer

    irina_w irina_w Sep 18, 2016 9:34 AM in response to Solidgone101
    Community Specialists
    Sep 18, 2016 9:34 AM in response to Solidgone101
    Hello Solidgone101,


    Thank you for using the Apple Support Communities. I know having an issue with Reminders and notifications is not what you expect. The good news is the following steps will be helpful in resolving your issue and get your iPhone working properly again!


    1. Turn off Reminders in Settings > iCloud and then restart your device as the shut down and start up process is important to keep the iOS software running properly. Then turn Reminders back on and test your issue.


    Restart your iPhone, iPad, or iPod touch


    2. The next step is to make a backup of your personal data and then Reset All Settings from Settings > General > Reset on your device. This resets all of your device’s settings like Wallpaper, Sounds, Display & Brightness, Background App Refresh, Date & Time, and removes all of your previously used Wi-Fi networks and passwords.


    How to back up your iPhone, iPad, and iPod touch
    Import photos and videos from your iPhone, iPad, or iPod touch
    Reset iPhone Settings - iPhone User Guide


    Cheers!
  • by Solidgone101,

    Solidgone101 Solidgone101 Sep 18, 2016 9:34 AM in response to irina_w
    Level 1 (5 points)
    iPhone
    Sep 18, 2016 9:34 AM in response to irina_w

    Switch on and off: now why didn't I think of that! Thanks, that did the trick.

  • by imacpete,

    imacpete imacpete Sep 21, 2016 8:21 PM in response to Solidgone101
    Level 1 (4 points)
    Sep 21, 2016 8:21 PM in response to Solidgone101

    My problem was that I was unable to clear reminders notifications using 3-D touch.  I would 3-D touch the notification either in lock screen or on the home screen.  The menu choices would appear and pressing complete did nothing.  Clicking anywhere on the screen but off the reminder was the only way to leave the notification. I would then have to open the Reminders app and click the dot next to the remi and only that would mark it as complete.

     

    I followed this process and when my phone restarted I set a new reminder and was able to complete it as normal using 3-D touch from either the lock screen or home screen. The only difference I saw was that the Reminders switch turned itself on upon restarting the phone, so I didn't have to go back and t it on.