Tc05
Level 1 (5 points)
iPhone

Q: Can't connect to App Store since upgrading to IOS 10

Tried restarting App Store as well as phone. changed password and logged out and back in but still can't connect. Let's me search for apps but when I try and download it keeps asking for the password and saying it can't connect. Anyone have any tips?

iPhone SE, iOS 10

Posted on Sep 16, 2016 1:30 PM

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Tc05

Q: Can't connect to App Store since upgrading to IOS 10

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  • by sterling r,

    sterling r sterling r Sep 17, 2016 11:06 AM in response to Tc05
    Community Specialists
    Sep 17, 2016 11:06 AM in response to Tc05

    Hello Tc05,


    Thanks for asking for help with the App Store here in the Apple Support Communities. I understand how important it is to be able to download my existing or new apps from the App Store. Please try these things to see if we can get this up working for you as expected!


    The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes. Use this article for help with that: How to back up your iPhone, iPad, and iPod touch.

     

    Once you have your backup, please go to appleid.apple.com on your computer or through a web browser. Sign in with the Apple ID you are attempting to sign in to the App Store with. If it signs in, make note of the Apple ID and password. Try the same information on the iPhone. 


    If it still does not work on the iPhone, please click Settings > Wi-Fi and turn off Wi-Fi. See if you can access the App Store over your cellular data. If you can, this means there is some security on the wireless network you are connected to that is blocking your login. You will not be able to do this over unless you use your cellular data, or you move to a new wireless network.


    If you are not able to access the App Store over wireless or cellular data, please open this help article: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network. Check the section titled "Still can't connect?" and look at the instructions to Reset Network Settings. What this effectively does is to reset some of your network settings to factory default. You will need to re-enter your passwords to connect to wireless networks once this is done. Try again.


    Thanks again and have a great rest of your day.