Q: iMac 2015 randomly hangs and reboots
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Sep 5, 2016 7:01 AMby rkaufmann87,Please post an EtreCheck report of your system and we can look for obvious issues. Please click the link, download and install the app and run the report. Then copy and paste the report to your reply to this message.
If you want to learn more about what EtreCheck is, simply click on the link.
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Sep 5, 2016 7:06 AMby tvdhoff,EtreCheck version: 3.0.3 (307)
Report generated 2016-09-05 16:05:29
Download EtreCheck from https://etrecheck.com
Runtime 1:36
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Description:
Computer freezes and reboots seemingly at random. Doesn’t display a crash recovery message, kernel panic or whatsoever.
iMac (Retina 5K, 27-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac17,1
1 4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1867 MHz ok
BANK 0/DIMM1
8 GB DDR3 1867 MHz ok
BANK 1/DIMM0
8 GB DDR3 1867 MHz ok
BANK 1/DIMM1
8 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
AMD Radeon R9 M395X - VRAM: 4096 MB
iMac 5120 x 2880
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one hour
APPLE HDD ST2000DM001 disk0 : (2 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 2.11 TB (1.80 TB free)
Core Storage: disk1s2 120.99 GB Online
Core Storage: disk0s2 2.00 TB Online
APPLE SSD SM0128G disk1 : (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk1s1) <not mounted> : 210 MB
Boot OS X (disk1s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 2.11 TB (1.80 TB free)
Core Storage: disk1s2 120.99 GB Online
Core Storage: disk0s2 2.00 TB Online
VIA Labs, Inc. USB3.0 Hub
Genesys USB3 Reader
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Wacom Co.,Ltd. Intuos5 touch M
VIA Labs, Inc. USB2.0 Hub
OEM USB DONGLE
Apple Inc. thunderbolt_bus
Intel Corp. Frontaalfilm
Sonnet Technologies, Inc. Echo Express SE II TB2
/etc/sysctl.conf - File exists but not expected
Mac App Store and identified developers
/Library/LaunchDaemons/com.tolisgroup.brupe.scheduler.plist
/bru/checkschedule
One unknown file found. [Check files]
/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions
[loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.6.4 - SDK 10.8 - 2016-04-18) [Support]
[loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.6.4 - SDK 10.8 - 2016-04-18) [Support]
[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.6.4 - SDK 10.8 - 2016-04-18) [Support]
[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.6.4 - SDK 10.8 - 2016-04-18) [Support]
[not loaded] com.blackmagic-design.driver.BlackmagicUsbIO (10.6.4 - SDK 10.8 - 2016-04-18) [Support]
/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions/DeckLink_Driver.kext/Contents/PlugIns
[not loaded] com.blackmagic-design.desktopvideo.firmware (10.6.4 - SDK 10.8 - 2016-04-18) [Support]
/Library/Extensions
[loaded] com.ATTO.driver.ATTOExpressSASHBA2 (2.1.0 - SDK 10.8 - 2016-09-02) [Support]
[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8 - 2016-09-02) [Support]
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.5.1 - 2016-09-02) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6 - 2016-09-02) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9 - 2016-09-02) [Support]
[not loaded] tl.uds.netusb.controller (1.59 - 2016-09-02) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4 - 2013-02-01) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1 - 2013-02-01) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6 - 2013-02-01) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4 - 2013-02-01) [Support]
[not loaded] 7 Apple tasks
[loaded] 159 Apple tasks
[running] 72 Apple tasks
[not loaded] 42 Apple tasks
[loaded] 157 Apple tasks
[running] 91 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-08-30) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-06-10) [Support]
[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist (2016-04-18) [Support]
[failed] com.softraid.SoftRAIDMonitor.plist (2015-12-17) [Support]
[running] com.wacom.wacomtablet.plist (2015-12-16) [Support]
[loaded] PACESupport.plist (2013-02-01) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-08-30) [Support]
[running] com.adobe.agsservice.plist (2016-08-19) [Support]
[failed] com.adobe.fpsaud.plist (2016-06-13) [Support]
[running] com.blackmagic-design.DesktopVideoHelper.plist (2016-04-18) [Support]
[running] com.blackmagic-design.desktopvideo.XPCService.plist (2016-04-18) [Support]
[running] com.blackmagic-design.streaming.BMDStreamingServer.plist (2016-04-18) [Support]
[failed] com.edb.launchd.postgresql-8.4.plist (2015-04-20) [Support]
[running] com.paceap.eden.licensed.plist (2015-02-05) [Support]
[failed] com.softraid.softraidd.plist (2015-12-17) [Support]
[loaded] com.tolisgroup.brupe.scheduler.plist (2016-04-13) [Support]
[loaded] com.wacom.displayhelper.plist (2015-12-16)
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-26) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.redgiantsoftware.updater.plist (2015-07-30)
[running] com.spotify.webhelper.plist (2016-09-02) [Support]
Qsync Application (/Applications/Qsync Client.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-08-30) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-01) [Support]
QuickTime Plugin: Unknown (2015-09-21)
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-16) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-16) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-01) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-08-30)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-12-16) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.11 (2015-10-26) Check version
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-22)
Blackmagic Desktop Video (2016-04-18) [Support]
Flash Player (2016-06-13) [Support]
WacomTablet (2015-12-16) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2.11 TB Disk used: 316.65 GB
Destinations:
TMBackup [Network]
Total size: 536.53 GB
Total number of backups: 14
Oldest backup: 03/08/16 18:20
Last backup: 05/09/16 15:13
Size of backup disk: Too small
Backup size 536.53 GB < (Disk used 316.65 GB X 3)
2% fontd
2% WindowServer
1% Finder
1% kernel_task
1% com.apple.WebKit.WebContent(6)
1.73 GB kernel_task
819 MB com.apple.WebKit.WebContent(6)
786 MB Safari
557 MB mdworker(17)
524 MB Finder
23.00 GB Free RAM
9.38 GB Used RAM (2.62 GB Cached)
0 B Swap Used
Sep 5, 2016, 02:33:49 PM Self test - passed
Sep 5, 2016, 01:53:20 PM /Library/Logs/DiagnosticReports/Mail_2016-09-05-135320_[redacted].hang
/Applications/Mail.app/Contents/MacOS/Mail
Sep 5, 2016, 01:51:12 PM /Library/Logs/DiagnosticReports/Mail_2016-09-05-135112_[redacted].cpu_resource. diag [Details]
Sep 5, 2016, 01:43:33 PM ~/Library/Logs/DiagnosticReports/Mail_2016-09-05-134333_[redacted].crash
Sep 2, 2016, 06:18:21 PM /Library/Logs/DiagnosticReports/Google Drive_2016-09-02-181821_[redacted].crash
com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive
Sep 2, 2016, 05:57:06 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-09-02-175706_[reda cted].crash
com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension
Sep 2, 2016, 05:11:00 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-09-02-171100_[reda cted].crash
Sep 2, 2016, 04:41:18 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-09-02-164118_[reda cted].crash
Sep 2, 2016, 04:35:04 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-09-02-163504_[reda cted].crash
Sep 2, 2016, 04:29:22 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-09-02-162922_[reda cted].crash
Sep 2, 2016, 04:25:51 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-09-02-162551_[reda cted].crash
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Sep 5, 2016 7:16 AMby rkaufmann87,HelpfulI don't see anything obvious in your report, however sometimes using a USB hub or a peripheral can fail causing the problem you are experiencing. The only way to tell what the offending device is to disconnect all of the peripherals that are physically connected to the Mac and then attach each one-by-one test for a few days until the problem occurs again. Once it has then you have found the culprit.
By the way, you also need a larger capacity Time Machine External Hard Disk, I recommend using an OWC (www.macsales.com) Mercury Elite Pro series of enclosure.
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Sep 5, 2016 7:19 AMby tvdhoff,Thanks for your assistence.
Yes, I suppose elimination would do the trick. It's just that I need all of those devices daily. But hey, let's try it out.
Actually, I use my 30TB NAS as a Time Machine disk, but have limited it's capacity. Personally I don't need a gazillion copies of my local files and am fine with TM only keeping 4 backups before deleting the oldest ones.
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Sep 5, 2016 7:25 AMby rkaufmann87,One thing you should know is NAS devices are not supported by OS X and really should not be used for Time Machine. Because NAS devices are not supported by OS X what can frequently happen is that a user (you) upgrade OS X to a version that is no longer supported by the NAS developer. The lesson here is that prior to updating OS X check with your NAS developer to see if they support that version and what version of their software must be installed first. In your case it is possible you are using an outdated version of the NAS software that isn't designed to support the version of OS X (10.11.6) you have installed.
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Sep 17, 2016 11:24 AMby MrFinch,I have this exact problem. Mouse freezes and about 20 seconds later it reboots automatically. Has happened randomly for several months. Found another thread on this forum where many late iMac 27 5k machines are doing this. Most have changed RAM, reloaded software and it does not fix it. The only thing that seems to work is to have the logic board replaced.
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Sep 19, 2016 12:03 AMby tvdhoff,Oh no, I was hoping we wouldn't have to go through this. I don't think I've ever owned a mac product that didn't need replacement....
Anyway, can you point to the threads you're referring to? Curious to read more about it.
Also, did you get in touch with Apple for a logic board replacement?
Thanks!
