john mirth

Q: id apple 5*****@qq.com not my account, please help me

Who can help me?

iphone 4 5.1.1 update 7.1 active by id apple  5*****@qq.com not my account

Posted on Apr 16, 2014 11:57 AM

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Q: id apple 5*****@qq.com not my account, please help me

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  • by chasure,

    chasure chasure Aug 5, 2016 1:17 PM in response to john mirth
    Level 1 (4 points)
    iCloud
    Aug 5, 2016 1:17 PM in response to john mirth

    Same thing here with an iPad 4. c*****@qq.com. Everyone I have talked to at Apple has "never heard of this" - which I find very hard to believe. The serial number is even registered to my husband's email address in the Apple computer system, but still I need proof of purchase. I don't normally keep proof of purchase past the warranty period, but I'll have to reconsider that going forward. Just so we're all on the same page, the apple ID was not hacked - we can log into his account and he has an iPhone that still works just fine. It's just the iPad. Has anyone gotten a resolution to this yet?

  • by fromsouth,

    fromsouth fromsouth Aug 5, 2016 3:12 PM in response to chasure
    Level 5 (4,806 points)
    iCloud
    Aug 5, 2016 3:12 PM in response to chasure

    Fortunately if you are original owner of the device, you should be on your way, once Apple processes your proof of purchase. If you ever figure out how that all happened may be Apple and regular people here will thank you for sharing, but at that point as it was said before, qq.com is huge email domain in China and amount of postings here is way less then would be if there was a systematic hacking of the accounts. Good luck.

  • by helensinhk,

    helensinhk helensinhk Aug 15, 2016 8:43 AM in response to john mirth
    Level 1 (4 points)
    iCloud
    Aug 15, 2016 8:43 AM in response to john mirth

    Same to my ipad that I purchased through Hong Kong official online apple store!!! Just updated ios a few days ago and have this problem!!  Locked by an unknown id kxxxx@1xxxxx.com.   I purchased my machine in 2012 and I didn't keep the receipt (who would????) , today have been on phone with Apple Support whole day they insist I have to present the invoice in order to help me, yet they can't find my invoice since it was in 2012!!!!  Very frustrated I have lots of photos in my ipad. 

     

    And Apple Support said they have never heard of similar incident !!!!! and they denied that machine can be cloned or hacked!!!

     

    Even more ridiculous is even though they can confirm my apple id is linked to this device, they said this evidence "doesn't count as ownership proof".  Only icloud linking to a device counts!!!  What???? I don't even know what this means!!!!

     

    I will call them again tomorrow and will update again with the status.  

     

    Crying in Hong Kong.

  • by chasure,

    chasure chasure Aug 15, 2016 12:02 PM in response to helensinhk
    Level 1 (4 points)
    iCloud
    Aug 15, 2016 12:02 PM in response to helensinhk

    I AM IN THE EXACT SAME BOAT - my iPad is also registered to us, but that isn't good enough. Yes, please keep me posted if you get an answer on anything other than proof of purchase that can fix this!

  • by philipfrommilton,

    philipfrommilton philipfrommilton Sep 17, 2016 9:08 AM in response to john mirth
    Level 1 (4 points)
    Sep 17, 2016 9:08 AM in response to john mirth

    Okay, my wife just had this happen on her iPhone 6s yesterday.  She was getting these spammed message about one every minute and it was driving her absolutely nuts.  It appears as if the messages are coming from HER phone.  All of them with the qq.com domain name.  She called AT&T and they were no help.  They tried a couple of things and then told her she would have to reset the phone and possibly get a new phone number.  She has had this phone number for 10 years and refused.

     

    So, I worked on it for about an hour and was finally able to make the messages stop.   Now.... I did several things, but the responses here did help.  Obviously, (if you've read all the messages/responses in this thread) it has to do with the Apple ID and the email address.  It's somehow using the email address to send the messages.  Fortunately, her email and Apple ID email address are different.  Regardless, I was able to remove her iCloud account without affecting her emails.  I also turned off the synch for contacts, calendars and notes - deleting these from the phone.  (Go to Settings > Mail, Contacts, Calendars).

     

    It took about 20 minutes, but then they totally stopped.  It's been 24 hrs now and no more spam txt messages.  I may have done something else, but I did NOT have to factory reset the device or lose all her existing txt messages - which she needed.  This was a real pain in the butt for her, so I hope it does help someone out there.

  • by vrose064,

    vrose064 vrose064 Sep 17, 2016 1:36 PM in response to john mirth
    Level 1 (8 points)
    iCloud
    Sep 17, 2016 1:36 PM in response to john mirth

    I don't remember password on the Apple ID on my iPad to reactivate it

  • by Eric Root,

    Eric Root Eric Root Sep 17, 2016 1:55 PM in response to vrose064
    Level 9 (71,487 points)
    iTunes
    Sep 17, 2016 1:55 PM in response to vrose064

    Enter your Apple ID and click Forgot Password.

     

    Apple ID - Manage

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