Close
Q: I phone 6 plus hung - on caller/mesage
-
Sep 17, 2016 3:21 PMby chris_g1,Hello amolke,
Thanks for that info and choosing the Apple Support Communities. I know how important having your iPhone working properly is to you! The good news is the following steps will be helpful in resolving your issue of apps causing your iPhone to stop working and get your iPhone working properly again!
1. Start by backing up your personal data to make sure that important data is safe
How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
2. The next step is to Reset All Settings from Settings > General > Reset on your device. This resets all of your device’s settings like Wallpaper, Sounds, Display & Brightness, Background App Refresh, Date & Time, and removes all of your previously used Wi-Fi networks and passwords.
Reset iPhone Settings - iPhone User Guide
3. Next, use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software.
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Cheers!
