beschorner86
Level 1 (8 points)
iPhone

Q: headphone socket not working

Couldn't get headphones in socket all way on phone 6s plus.  Cleaned with cotton bud.  Now headphones go in but sound comes out of phone speakers not headphones.  Only 10 months old

iPhone 6, iOS 10

Posted on Sep 17, 2016 5:24 AM

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beschorner86

Q: headphone socket not working

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  • by braden85,

    braden85 braden85 Sep 17, 2016 6:00 PM in response to beschorner86
    Community Specialists
    Sep 17, 2016 6:00 PM in response to beschorner86

    Hello beschorner86,

    Thanks for asking about your iPhone headset jack here in the Apple Support Communities. I understand how important the headphones are for me each day, be it while driving, or sing headphones to not bother others around me. Here is what we need to check.

    The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes. Use this article for help with that: How to back up your iPhone, iPad, and iPod touch.

    Then, please open this help article: If your headphones don‘t work with your iPhone, iPad, or iPod touch. If you have gone through all the steps and are still having issues, the article asks you to contact Apple Support. You will need to make an appointment to have the headset jack checked at an Apple Authorized Service Provider or Apple Retail Store. You can use this link to contact a service provider: Apple find locations.

    Thanks again and have a great rest of your day.