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Helpful answers
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Sep 17, 2016 11:48 PM in response to Pamala70by King_Penguin,An account's password can be reset via http://iforgot.apple.com
If it can't be reset that way : Contact Apple for help with Apple ID account security - Apple Support
Or to remove the iPad from the account, and if you/he were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it