Dawn lock

Q: email account wont go online

Hi there, just thought I would let you know that I have had this problem a few times and chatting with apple support solved this problem.  Simply remove account and reset account under other accounts. Problem solved, this works every time yet have not seen this solution on sites before.  Hope this helps everyone!!

Posted on Sep 18, 2016 8:49 AM

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Q: email account wont go online

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  • by tygb ,Helpful

    tygb Sep 18, 2016 9:00 AM in response to Dawn lock
    Level 2 (398 points)
    Mac OS X
    Sep 18, 2016 9:00 AM in response to Dawn lock

    Thanks for the useful tip , in case if IMAP account has some issues , take back up of all mails ( ~/Library  - mail - V3 folder for EL- CAPITAN users and V2 for yosemite users ) , delete the corrupted IMAP account and once again form a new one .

  • by Dawn lock,

    Dawn lock Dawn lock Sep 18, 2016 9:03 AM in response to tygb
    Level 1 (12 points)
    Notebooks
    Sep 18, 2016 9:03 AM in response to tygb

    thanks for that info, just surprised I couldn't find the simple solution I posted.  Guys in support offered this solution almost a year ago, and I forgot about it until it happened again, and yet again they told me what to do.