Reegslee

Q: "There was an error in the App Store. Please try again later. (null)"

i have money on my account via itunes gift cards but every time i try to purchase a game i get this message "There was an error in the App Store. Please try again later.(null)" and i have tired waiting and also restarting my mac but nothing seems to work ?

MacBook Air, OS X Mavericks (10.9.1)

Posted on Feb 8, 2014 10:44 AM

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Q: "There was an error in the App Store. Please try again later. (null)"

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Feb 8, 2014 1:21 PM in response to Reegslee
    Level 10 (207,995 points)
    Applications
    Feb 8, 2014 1:21 PM in response to Reegslee

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by deschnl,

    deschnl deschnl Jun 25, 2014 6:39 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 25, 2014 6:39 PM in response to Linc Davis

    I have the same problem, with the following additional information:

     

    The console shows this message when I attempt to download a previously purchased app, which I am able to download successfully on another mac using the same account:

    com.apple.WebKit.WebContent[3163]: ERROR: ITSExceptionHandler: {message:"TypeError: 'null' is not an object (evaluating 'document.querySelector("#header").addClassName')", url:"https://se.itunes.apple.com/htmlResources/9F27/da-storefront-autoinstallations.j s", lineNumber:"326"}

  • by JMG47,

    JMG47 JMG47 Sep 2, 2014 7:42 PM in response to deschnl
    Level 1 (0 points)
    Sep 2, 2014 7:42 PM in response to deschnl

    9/2/14 10:41:45.901 PM com.apple.SecurityServer[14]: Killing auth hosts

    9/2/14 10:41:45.901 PM com.apple.SecurityServer[14]: Session 100019 destroyed

    9/2/14 10:41:45.905 PM com.apple.SecurityServer[14]: Session 100020 created

    9/2/14 10:41:46.196 PM com.apple.WebKit.WebContent[533]: CKSoftwareMap: Registering with Daemon

    9/2/14 10:41:46.900 PM com.apple.WebKit.WebContent[537]: CKSoftwareMap: Registering with Daemon

    9/2/14 10:41:47.636 PM com.apple.WebKit.WebContent[536]: CKSoftwareMap: Registering with Daemon

    9/2/14 10:41:49.283 PM com.apple.WebKit.WebContent[534]: CKSoftwareMap: Registering with Daemon

    9/2/14 10:42:01.241 PM Dock[159]: LaunchPad: __53-[LPAppManager(StoreSupport) _acceptStoreConnection:]_block_invoke app store xpc message error: Connection invalid

  • by ali khodayari,

    ali khodayari ali khodayari Sep 18, 2016 11:09 AM in response to Linc Davis
    Level 1 (4 points)
    Sep 18, 2016 11:09 AM in response to Linc Davis

    9/18/16 2:08:53.817 PM sandboxd[31429]: ([28447]) com.apple.WebKit(28447) deny mach-lookup com.apple.dock.fullscreen

    9/18/16 2:08:55.166 PM pkd[31876]: releasing plug-in hold 8F3E6CA3-DC54-475C-B243-7B1FF7007D34 at client's request

    9/18/16 2:08:56.220 PM WindowServer[191]: send_datagram_available_ping: pid 505 failed to act on a ping it dequeued before timing out.

    9/18/16 2:09:02.303 PM accountsd[31425]: AIDA Notification plugin running

    9/18/16 2:09:05.822 PM sandboxd[31429]: ([28447]) com.apple.WebKit(28447) deny mach-lookup com.apple.dock.fullscreen

    9/18/16 2:09:06.197 PM storeassetd[477]: -[__NSDictionary0 downloads]: unrecognized selector sent to instance 0x7ffe10f02b60

    9/18/16 2:09:08.140 PM WindowServer[191]: send_datagram_available_ping: pid 505 failed to act on a ping it dequeued before timing out.