HT201387: Print from your iPhone, iPad, or iPod touch

Learn about Print from your iPhone, iPad, or iPod touch
GT-LR
Level 1 (4 points)
Windows Software

Q: Airprint not seeing HP wireless printers

After upgrading to iOS 9.x my iPads and iPhones on home network would not print.  I uninstalled printers an re-installed. I rebooted router and printers. Still Airprint could not locate the HP printers. Help appreciated

Posted on Sep 14, 2016 7:23 PM

by Tech Singh,Solvedanswer
Tech Singh Tech Singh
Level 1 (14 points)
A:

You can also try this

http://wp.me/p15tKX-22r

Posted on Sep 20, 2016 2:52 PM

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GT-LR

Q: Airprint not seeing HP wireless printers

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Sep 15, 2016 2:57 PM in response to GT-LR
    Community Specialists
    Sep 15, 2016 2:57 PM in response to GT-LR
    Hello GT-LR,


    I understand that you're no longer able to print to your wireless printers that are connected to your home network. The steps outlined below can help restore your ability to successfully print from your iOS devices to the affected printers.

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

    • On your iPhone, iPad or iPod touch, verify that your device is using the latest version of iOS available and that the app you're printing from is up to date. 
    • On your Mac, use Software Update to update the Mac operating system and apps you've purchased from the Mac App Store.
    • Check with your printer's manufacturer to see if any firmware updates are available for your printer model. 
    • You can connect an AirPrint device to your network either through bridging, or a direct connection to your Wi-Fi network. 
    • AirPrint devices connected to the USB port of an Apple AirPort Base Station or AirPort Time Capsule don't use AirPrint. If your printer includes AirPrint, connect it directly to your Wi-Fi network or the Ethernet LAN port on your Base Station to print wirelessly.
    • After turning on your printer, wait a few moments before trying to print. Some printers might take a minute or two after powering up before joining your network.
    About AirPrint
    https://support.apple.com/en-us/HT201311



    Cheers

  • by GT-LR,

    GT-LR GT-LR Sep 16, 2016 3:12 PM in response to alex_h1
    Level 1 (4 points)
    Windows Software
    Sep 16, 2016 3:12 PM in response to alex_h1

    Thanks for the info.  I tried everything listed. still none of my apple devices "see" the 2 wireless HP printers.  Every Windows PC has no problem with wireless printing.  Is there a way to re-install the Bonjour software?  I'm getting really frustrated with Apple.  I was having no problems until downloading the iOS 9.x updates.  BTW, I have now downloaded the new iOS 10, and still no wireless printing on the iPads, iPhones, or Macbook Air.

  • by brenden dv,

    brenden dv brenden dv Sep 18, 2016 11:42 AM in response to GT-LR
    Community Specialists
    Sep 18, 2016 11:42 AM in response to GT-LR

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    All my best

  • by Tech Singh,Solvedanswer

    Tech Singh Tech Singh Sep 20, 2016 2:52 PM in response to GT-LR
    Level 1 (14 points)
    Sep 20, 2016 2:52 PM in response to GT-LR

    You can also try this

    http://wp.me/p15tKX-22r