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Q: Need Help!  Can't upload files from iPhone to PC


Whenever I try to copy pictures from my iPhone 5s to my Windows 10 computer, I get this message:  "The device has either stopped responding or has been disconnected."  I get the message when I click on the 100APPLE folder.  It worked before the latest OS system upgrade (10.0.1).

 

The computer does recognize the iPhone so it's not the ports on my PC.  I can charge my iPhone from any USB port on the computer.

 

Any help or suggestions would be greatly appreciated.

iPhone 5s, iOS 9.1

Posted on Sep 17, 2016 2:03 PM

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