PatsyKB51
Level 1 (10 points)
iPad

Q: Apple ID Verification fails-can't reset iPad

I'm getting an old iPad ready to sell and want to erase content & settings. Can't do it (and can't simply reset or do anything), however, because when I enter my Apple ID password verification fails.

 

Question 1 - does it need to be connected to wifi for me to reset?

 

Question 2 - how can I log in if I'm entering it right and it's rejected? (I checked, yes, it's the right Apple ID and password)

iPad 2, iOS 7.1.2

Posted on Sep 17, 2016 7:10 PM

by becky_s22,Solvedanswer
becky_s22 becky_s22
Community Specialists
A:
Hello PatsyKB51,


Thanks for that info and choosing the Apple Support Communities. I know how important resetting this iPad is to you! Based on what you stated, it seems you may be having an issue because the iPad is not connected to the internet. Good news is you have a couple options to resolve this. First, you could connect your iPad to Wi-Fi and then erase content & settings again. If that doesn’t work, while the iPad is on Wi-Fi, you can erase it with the Find My iPhone feature from iCloud.com:


iCloud: Remove your device from Find My iPhone


You can also use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software.


Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings


Cheers!

Posted on Sep 18, 2016 2:57 PM

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PatsyKB51

Q: Apple ID Verification fails-can't reset iPad

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  • by becky_s22,Solvedanswer

    becky_s22 becky_s22 Sep 18, 2016 2:57 PM in response to PatsyKB51
    Community Specialists
    Sep 18, 2016 2:57 PM in response to PatsyKB51
    Hello PatsyKB51,


    Thanks for that info and choosing the Apple Support Communities. I know how important resetting this iPad is to you! Based on what you stated, it seems you may be having an issue because the iPad is not connected to the internet. Good news is you have a couple options to resolve this. First, you could connect your iPad to Wi-Fi and then erase content & settings again. If that doesn’t work, while the iPad is on Wi-Fi, you can erase it with the Find My iPhone feature from iCloud.com:


    iCloud: Remove your device from Find My iPhone


    You can also use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software.


    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings


    Cheers!

  • by PatsyKB51,

    PatsyKB51 PatsyKB51 Sep 18, 2016 2:58 PM in response to becky_s22
    Level 1 (10 points)
    iPad
    Sep 18, 2016 2:58 PM in response to becky_s22

    Thanks much! Awhile after posting, I had that lightbulb moment, connected to the internet and, voila, was able to log in.

     

    But it's always good to have the answer out there for those of us who wonder why the refrigerator isn't running...when it's not plugged in or where our glasses are...when they're on our heads.