Q: iTunes requires back up password on new laptop
Hi,
I have a new laptop with a new install of iTunes. I am trying to back up my iPhone 6 and it requires a password.
Facts:
> There are no current back files with iTunes
> The iPhone was backed up previously using a password on a laptop that died
> The same behavior repeat it self on other Windows 10 devices the phone was never connected to
Now, I must assume that some "encrypted back up" flag is on the phone vs. only on the specific hardware it is backed up on. I know the password used on the previous laptop and it is not working. NOTE: I am not trying to restore but to create new back up. I tried the passcode on the phone, windows password (per advice in older similar threads) - none of those work.
Any ideas? Any help would be appreciated.
TIA,
-ranna
iPhone 6, iOS 10, Windows 10
Posted on Sep 17, 2016 12:53 PM
