Escopete77

Q: Wifi not working since updated to IOS 10

updated iPhone 5s with new OS 10 and wifi range is terrible. Only works 1 meter ways from wirless router. Not happy Apple. Is there a fix coming? Btw wifi was working 100% fine before this update.

iPhone 5s, iOS 10

Posted on Sep 17, 2016 5:48 AM

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Q: Wifi not working since updated to IOS 10

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  • by RIFerrarr,

    RIFerrarr RIFerrarr Sep 17, 2016 5:50 AM in response to Escopete77
    Level 3 (857 points)
    Mac OS X
    Sep 17, 2016 5:50 AM in response to Escopete77

    What have you tried for troubleshooting?

     

    Can you do a backup to your computer and then do a restore from backup to see if it fixes your issue?

  • by Escopete77,

    Escopete77 Escopete77 Sep 17, 2016 5:56 AM in response to RIFerrarr
    Level 1 (8 points)
    iPhone
    Sep 17, 2016 5:56 AM in response to RIFerrarr

    thanks for the prompt response, only tried hard reset and no luck. Not in front of my mac to do a back up and restore. I'll give it ago when I can and will let you know how I go...

     

    Thanks.

  • by Escopete77,

    Escopete77 Escopete77 Sep 18, 2016 9:28 PM in response to Escopete77
    Level 1 (8 points)
    iPhone
    Sep 18, 2016 9:28 PM in response to Escopete77

    Hi RIFerrarr,

     

    Tried the restore and still the same wifi single is very weak. Cannot use wifi anywhere it just drops out.

    any other suggestions?

     

    Thanks

  • by Escopete77,

    Escopete77 Escopete77 Sep 18, 2016 9:29 PM in response to RIFerrarr
    Level 1 (8 points)
    iPhone
    Sep 18, 2016 9:29 PM in response to RIFerrarr

    Hi RIFerrarr,

     

    Tried the restore and still the same wifi single is very weak. Cannot use wifi anywhere it just drops out.

    any other suggestions?

     

    Thanks

  • by RIFerrarr,

    RIFerrarr RIFerrarr Sep 19, 2016 3:29 AM in response to Escopete77
    Level 3 (857 points)
    Mac OS X
    Sep 19, 2016 3:29 AM in response to Escopete77

    My next suggestion is to try to set the iPhone up as new. If the problem still happens, I would suggest making an appointment at your closest Apple Store Genius Bar. They will look at it and diagnose the issue for free.

     

    Obviously make sure you back the device up first.

  • by elcpu,

    elcpu elcpu Sep 19, 2016 5:37 AM in response to RIFerrarr
    Level 6 (16,232 points)
    Photos for Mac
    Sep 19, 2016 5:37 AM in response to RIFerrarr

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.

     

    1) Restart you device. If a normal restart does not help, hold down these buttons at the same time for at least ten seconds, until the Apple logo appears: a) the Sleep/Wake button and the Volume down button (iPhone 7 and iPhone 7 Plus) or b) the Sleep/Wake button and the Home button (all other models)

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

    https://support.apple.com/en-us/HT201252

    9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892