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All replies
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Helpful answers
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Sep 17, 2016 5:50 AM in response to Escopete77by RIFerrarr,What have you tried for troubleshooting?
Can you do a backup to your computer and then do a restore from backup to see if it fixes your issue?
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Sep 17, 2016 5:56 AM in response to RIFerrarrby Escopete77,thanks for the prompt response, only tried hard reset and no luck. Not in front of my mac to do a back up and restore. I'll give it ago when I can and will let you know how I go...
Thanks.
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Sep 18, 2016 9:28 PM in response to Escopete77by Escopete77,Hi RIFerrarr,
Tried the restore and still the same wifi single is very weak. Cannot use wifi anywhere it just drops out.
any other suggestions?
Thanks
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Sep 18, 2016 9:29 PM in response to RIFerrarrby Escopete77,Hi RIFerrarr,
Tried the restore and still the same wifi single is very weak. Cannot use wifi anywhere it just drops out.
any other suggestions?
Thanks
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Sep 19, 2016 3:29 AM in response to Escopete77by RIFerrarr,My next suggestion is to try to set the iPhone up as new. If the problem still happens, I would suggest making an appointment at your closest Apple Store Genius Bar. They will look at it and diagnose the issue for free.
Obviously make sure you back the device up first.
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Sep 19, 2016 5:37 AM in response to RIFerrarrby elcpu,Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.
1) Restart you device. If a normal restart does not help, hold down these buttons at the same time for at least ten seconds, until the Apple logo appears: a) the Sleep/Wake button and the Volume down button (iPhone 7 and iPhone 7 Plus) or b) the Sleep/Wake button and the Home button (all other models)
2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.
3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.
4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4
5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.
6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).
7) Try device at another Network, i.e., neighbors’, public coffee house, etc.
8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).
https://support.apple.com/en-us/HT201252
9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.