Q: Iphone 5S complete blackout
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Sep 19, 2016 12:20 AMby LucoBrasi,Press the Sleep/Wake and Home buttons and hold them for at least 10 seconds.
If this does not help, take a look these Apple Support articles:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your iPhone. After that on your computer you should see the iTunes window saying your iPhone needs to be restored to factory settings. Click on the restore button.
More info here: https://support.apple.com/en-us/HT201263
If these steps don't work, contact Apple and ask for help.
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Sep 19, 2016 12:26 AMby ZobiAhmed1988,Dear As I mentioned I already tried all these procedures to troubleshoot the issue but I am still facing the same issue, I restored my phone to factory setting twice. Once I restored my phone to factory settings using ITunes and finally i thought this issue will be resolved after updating to IOS 10 but after updating IOS my phone went black 5 times a day.
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Sep 19, 2016 12:34 AMby LucoBrasi,If you have tried aforementioned steps see the last part of my post(take your device to the Apple store) https://www.apple.com/support/iphone/contact/
