deb.e

Q: screensaver starting during playback

update to Apple TV and now screen saver keeps starting during tv playback. Have reset the device, reinstalled apps. Still doing it. Also having issues with quality of tv video since update.

AppleTV 2, iOS 10

Posted on Sep 19, 2016 3:20 AM

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Q: screensaver starting during playback

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 19, 2016 3:33 AM in response to deb.e
    Level 10 (104,146 points)
    Apple TV
    Sep 19, 2016 3:33 AM in response to deb.e

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)

     

    If none of the above helps I'd take the unit back to the store.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 19, 2016 4:36 AM in response to deb.e
    Level 5 (4,323 points)
    Apple TV
    Sep 19, 2016 4:36 AM in response to deb.e

    Have you tried making the screensaver time longer?

  • by deb.e,

    deb.e deb.e Sep 19, 2016 5:43 AM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Sep 19, 2016 5:43 AM in response to Winston Churchill

    done all this. Still no joy.

    device was working fine up until the update. Not a hardware fault.

  • by deb.e,

    deb.e deb.e Sep 19, 2016 5:44 AM in response to Diana.McCall
    Level 1 (4 points)
    Apple TV
    Sep 19, 2016 5:44 AM in response to Diana.McCall

    Diana. The issue is not the time, but the fact that the device is being used and the screensaver starts...the only solution is to set to never. Which kind of defeats the purpose of having a screen saver. Never had the issue prior to the software update.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 19, 2016 5:47 AM in response to deb.e
    Level 10 (104,146 points)
    Apple TV
    Sep 19, 2016 5:47 AM in response to deb.e

    deb.e wrote:

     

    done all this. Still no joy.

    Did they send you away from the store with a unit that still started the screensaver when it shouldn't.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 19, 2016 5:49 AM in response to deb.e
    Level 5 (4,323 points)
    Apple TV
    Sep 19, 2016 5:49 AM in response to deb.e

    Yes. Mine is set to never because it was interfering with audio AirPlay. I activate the screensaver manually by hitting Menu from the home screen. It moves to the upper left, then on to screensaver.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 19, 2016 9:11 AM in response to Winston Churchill
    Level 10 (104,146 points)
    Apple TV
    Sep 19, 2016 9:11 AM in response to Winston Churchill

    Mine interferes with nothing, it is set to activate after 2 minutes and works perfectly. If you have restored your Apple TV I'm not sure what else you can do but take it back. You could try it in another location to rule out interference from one of the connections but I'm not sure from what you have said that fiddling about with settings will do you much good.

  • by deb.e,

    deb.e deb.e Sep 24, 2016 9:35 PM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Sep 24, 2016 9:35 PM in response to Winston Churchill

    No because as stated issue only started to happen when new iOS installed.

    I will discuss with apple store folks but I feel this is a software issue caused by update.

     

    there is no reset > restore in tvOS update 10.0

  • by deb.e,

    deb.e deb.e Sep 24, 2016 9:37 PM in response to Diana.McCall
    Level 1 (4 points)
    Apple TV
    Sep 24, 2016 9:37 PM in response to Diana.McCall

    Great to hear I am not the only person having this issue. I too can turn off screen saver and manually set it, but that sort of defeats the purpose of having one.