abenson0420

Q: Many problems trying to restore Iphone 7- help!

I'll try to make a long story short:

I backed up my iPhone 6. It was a 128gb so that took a while.

I connected my iphone 7 (also a 128gb) to iTunes. I got an error message that said something about not receiving data from the device. After a google search, I decided I needed to put my phone in recovery mode to restore from the iphone 6 backup. I did so. Then I got another error message that said I needed to update my iTunes. I updated my iTunes on my computer, restarted my computer, and tried again. This time, it acted like it was going to work. My computer went through the very long process of installing software and restoring my new iphone 7. At the end of the restore, I got another error message saying it was unable to complete the restore.

Now my iphone 7 is stuck in this mode where all it says is "Data recovery cannot be completed. Please restore your iPhone from backup." It will not do anything else. When I connect it to iTunes, it says "iTunes cannot connect to the iPhone because it is locked with a passcode. You must enter the passcode on the iPhone before it can be used with iTunes." However, when I push the home button on my iphone 7, enter the passcode and then verify the passcode, I go right back to the screen that says "Data recovery cannot be completed...." and the error message remains on my iTunes.

I have tried several times to put the iphone 7 back into recovery mode, but I cannot. I hold down the sleep and lower volume button, the apple appears, I continue to hold the buttons, the apple disappears, the apple reappears, I'm still holding the buttons, the apple disappears, and then nothing else happens.

I've scheduled a phone call from Apple in the AM, but I'm really frustrated that I've been stuck with a $700 device that I cannot do ANYTHING with all day. Any insight at all is appreciated.

iPhone 7, iOS 10, null

Posted on Sep 16, 2016 8:35 PM

Close

Q: Many problems trying to restore Iphone 7- help!

  • All replies
  • Helpful answers